Market Operations Specialist (PA)

Job Description

Job Description

CHOP-Soar Market Operations Specialists (MOS)

Location: Pennsylvania (In-Person at a CHOP-Soar Autism Center location)

Position Type: Full-Time, Salaried, Exempt

Schedule: In Person - EST Hours Required

As a Market Operations Specialist , you'll play a critical role in supporting the day-to-day success and continued growth of CHOP-Soar Autism Center across Pennsylvania. Partnering closely with operational and clinical leaders, you'll help ensure our centers operate efficiently, our teams have the tools they need to succeed, and our families receive an exceptional experience every day.

This is an ideal opportunity for someone who thrives in fast-paced environments, enjoys solving complex operational challenges, and wants to make a meaningful impact across multiple healthcare locations. No two days are the same - you might be leading a market-wide operational initiative, improving workflows, supporting a new center opening, or partnering with leaders to solve challenges before they impact families.

About CHOP-Soar Autism Center

The Children’s Hospital of Philadelphia and Soar Autism Center have partnered to create CHOP-Soar Autism Center, an innovative model providing integrated early childhood autism services under one roof. Our centers combine naturalistic ABA therapy rooted in the Early Start Denver Model (ESDM), speech therapy, occupational therapy, and collaborative care coordination to support meaningful outcomes for children and families.

As we continue growing throughout Pennsylvania, we are looking for operational leaders who are excited to build systems, solve complex operational challenges, and help shape the future of integrated autism care. This is a unique opportunity to join a rapidly growing organization where your work will directly influence the experience of children, families, and interdisciplinary teams across multiple centers.

Position Overview

As a Market Operations Specialist (MOS) , you'll play a critical role in supporting the day-to-day success and continued growth of CHOP-Soar Autism Center across Pennsylvania. Partnering closely with Market Operations Directors, Clinic Operations Directors, clinical leaders, and shared service teams, you'll help ensure our centers operate efficiently, our teams have the tools they need to succeed, and our families receive an exceptional experience every day. Through process improvement, cross-functional collaboration, project coordination, and operational support, you'll help drive operational excellence across multiple locations.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys solving complex operational challenges, and wants to make a meaningful impact within a growing healthcare organization. No two days are the same—you may be coordinating a market-wide initiative, filling in for a center leader, improving operational workflows, supporting a new center opening, or partnering with leadership to proactively solve challenges before they impact children, families, and staff.

This is a hybrid role based in Pennsylvania. The position requires regular in-person collaboration at CHOP-Soar Autism Center locations throughout the market while offering flexibility to work from home occasionally based on operational priorities and business needs. Working hours are typically 7:30-4 pm Eastern Time, with occasional days from 8 am to 5 pm Eastern Time.

Responsibilities

Operational Excellence (50% of time)

• Support day-to-day operations across CHOP-Soar centers throughout Pennsylvania

• Help maintain organized, safe, and well-stocked clinic environments while partnering with operational and training teams to support center readiness and onboarding needs

• Provide operational coverage and support for local leadership teams when needed, including leading all the operations of a center when a leader is out of the office

Quality Improvement (15% of time)

• Complete routine audits and operational checks to ensure documentation, timelines, and workflows remain accurate and up to date

• Partner with center leadership and shared service teams to resolve operational issues, improve processes, and support quality across the market

• Support operational reporting, tracking systems, and process improvement initiatives

Family & Team Experience (10% of time)

• Coordinate family and staff communications including newsletters, reminders, center updates, and family engagement initiatives

• Support maintenance of family resources, contact information, and operational communication systems across centers

• Help create a positive and supportive experience for families, staff, and visitors

Market Operations & Leadership Support (10% of time)

• Assist with scheduling coordination, PTO tracking, leadership coverage planning, and operational calendar management across the market

• Support recognition initiatives, operational follow-up tasks, and additional projects tied to market growth and operational success

Special Projects & Market Growth (15% of time)

• Partner with operational leadership to launch new initiatives and improve existing processes.

• Support operational readiness for new center openings and market expansion.

• Identify opportunities to improve efficiency, consistency, and the overall experience of children, families, and staff.

• Contribute to building scalable operational systems that support a rapidly growing organization.

Skills

• Highly organized and detail-oriented

• Comfortable managing multiple priorities in a fast-paced environment

• Strong problem-solving, communication, and follow-through skills

• Collaborative, professional, and supportive team member

• Comfortable learning and leveraging technology platforms to improve operational efficiency, maintain data integrity, and support cross-functional workflows. 

• Adaptable and excited to support a growing market and team

Qualifications

• Bachelor’s degree required

• 2+ years of professional experience preferred

• Must have 6+ months of employment with Soar (internal candidates only)

• Must be at least an RBT 2 (internal candidates only)

• Must have maintained good standing and consistently strong performance in current role, meeting all expectations over time (internal candidates only)

• Experience in healthcare operations, clinic operations, business operations, project coordination, office management, practice management, administrative leadership, or client services preferred. 

• Strong communication, interpersonal and leadership skills, especially with distributed teams

• Strong data management skills

• Experience executing and implementing processes involving multiple stakeholders

• Proficient in Microsoft suite of tools (Excel, Word, Powerpoint), experience working in Google Workspaces

• Passion for supporting children, families, and interdisciplinary teams

• Ability to travel between CHOP-Soar Autism Center locations within Pennsylvania as needed

• Ability to work Eastern Time hours to support the Pennsylvania market team

Why You'll Love This Role

• Make a meaningful impact on the lives of children and families.

• Partner with collaborative operational and clinical leaders across multiple locations.

• Help build systems and processes within a rapidly growing healthcare organization.

• Gain exposure to operations strategy, quality improvement, and cross-functional projects.

• Join the innovative partnership between CHOP and Soar Autism Center and help shape the future of integrated autism care.

Compensation & Benefits

• Salary range: $60,000.00 - $68,000.00/year annually with up to $8,000 in annual bonus potential based on performance in the role

• 15 days of PTO and 11 paid holidays annually

• Comprehensive health benefits, including medical, dental, and vision plans

• Student loan repayment and tuition reimbursement benefits

• 401(k) after a year of service with an employer matching contribution

CHOP-Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.

For Internal Tracking Only:

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