Contact Center Content Specialist - Nashville, TN

Contact Center Content Specialist - Nashville, TN

Essential Duties and Responsibilities:

- Maintain knowledge base in SharePoint.

- Maintain document management processes and procedures.

- Ensure policy and procedures are developed with accuracy and by deadlines.

- Develop and implement knowledge management materials for onboarding new staff.

- Monitor policy and procedures system for updates.

- Uses ad hoc policy and procedure update requests to propose innovative strategies to address and plan for future requests.

- Mentor interns and support staff.

- Collaborates with Risk Management and Quality Managers to accreditation / certification standards are accurately documented and policies and procedures are maintained in knowledge management system.

- Research technological solutions and innovation program designs working with leadership for solutions.

- Collaborate with operational staff to understand knowledge management needs.

Minimum Requirements:

- Bachelor's Degree

- 3-5 Years of experience

- Advanced degree or professional designation preferred

- Ability to develop solutions to a variety of moderate problems

- Demonstrates excellent judgment and initiative

- Self-motivated and ability to work independently

- Ability to work onsite in Nashville, TN required. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 44,800.00 Maximum Salary $ 70,000.00