Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Long term development plans based on your goals
• Comprehensive training outline
• Office gatherings and events
• Agent Aspirant Program for individuals ambitious to own a business
• Health Insurance Stipend
• Opportunity for advancement
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule

Welcome to Eric Mayer State Farm! We are seeking good human beings who want to make a difference in the world around them. Our ideal candidate seeks personal growth every day, desiring to get 1% better through incremental gains and coaching. Our office culture is fun, competitive, and warmly demanding – we love to win, expect grit and greatness, and want solid teammates to join our already successful squad. What we do is not easy, but it is powerful and rewarding. We look forward to hearing from you if you want to be considered as a fit for this amazing team.

ROLE DESCRIPTION:

As an account representative at Eric Mayer State Farm, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. If you are a motivated self-starter who thrives in a fast-pace, family-oriented environment this is a perfect opportunity for you.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team!

RESPONSIBILITIES:

• Use a customer-focused approach to provide information about insurance products and services
• Diagnose customer needs to suggest additional products and services with our agency
• Assist clients with policy applications and renewals, answering any questions they may have
• Handle client inquiries and provide timely responses with professional customer service
• Maintain accurate records of client interactions
• Work with agent to establish and meet agency goals

QUALIFICATIONS:

• Strong communication and interpersonal skills – written, verbal, and listening
• Self-motivated
• Ability to work in a team environment
• Detail-oriented and able to multitask
• Experience in customer service or sales preferred
• Outgoing and sociable

COMPENSATION :

• 45-70k+ per year, based on performance.

With our expanding and vibrant market, focus on team member development and training, and positive office culture, we are confident you will achieve high-earning compensation!

ABOUT US :

• Eric Mayer State Farm in located in Blue Ash, OH. Eric has nearly 10 years of experience! The office consistently achieves national sales achievements and is highly regarded as a leader in the Cincinnati market. We offer comprehensive insurance products, including Auto, Homeowners, Life, Renters, and specialized coverage for cabins, boats, ATVs, and more.
• Our agency is expanding, with plans to open a second location within the next 5 years.
• We treat our customers like family, assisting with relocations and addressing all individual insurance concerns. Committed to community involvement, we volunteer at the local fire department and other non-profit initiatives.
• Our team enjoys a vibrant workplace culture with regular monthly events like happy hours, social gatherings and the occasional office karaoke jam session. We also celebrate together with festive holiday parties, fostering a strong sense of community and pride for our company.

We can't wait to meet you!