Medical Collections Representative

Job Description Summary To provide Customer Service for patients concerning the resolution and management of their patient account(s) and to undertake outbound telephone collection calls to resolve outstanding patient accounts in an automated call center environment. Some evening and weekend work may be required. Entity MUSC Community Physicians (MCP) Worker Type Employee Worker Sub-Type Regular Cost Center CC004513 MCP - Revenue Cycle Pay Rate Type Hourly Pay Grade Health-19 Scheduled Weekly Hours 40 Scheduled Work Hours/Shift Monday - Friday 8:00am - 4:30pm Job Description To provide Customer Service for patients concerning the resolution and management of their patient account(s) and to undertake outbound telephone collection calls to resolve outstanding patient accounts in an automated call center environment. Some evening and weekend work may be required. Required Minimum Training and Education High School diploma or equivalent education required. Must have 6 months of experience working in a medical office setting, hospital patient accounting office or AR or bad debt collection outsourcing firm. Call center or healthcare collection experience or healthcare patient accounting experience preferred. Must be familiar with information systems, demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, and demonstrate customer service recovery skills and the ability to deal with patients and staff in a tactful and diplomatic manner. Must exercise good judgment and discretion while following written and verbal instructions and policies. Must demonstrate the ability to handle a high volume of patient account calls actions and inquiries. Must be able to manage time efficiently, handle a high-volume work queue and recover outstanding receivable at a competitive level with other staff. Degree of Supervision Direct supervision of site management. Available for evening and weekend work as goals and workload dictate. Required Licensure, Certifications, Registrations N/A Job Duties And Responsibilities Handle inbound and outbound collection calls to and from patients, guarantors and third parties to effectively manage customer accounts, resolve patient questions and provide customer service. Manage a heavy volume of Patient Accounts in a work queue environment, collecting accounts via online payments, promises, and payment plans while resolving any accounting issues, disputes or customer complaints in a customer‑service friendly and professional manner. Assist patients in completing and applying for financial assistance as needed. Update patient demographics, insurance information and guarantor information to maintain accurate patient information. Accurately and consistently document all collection actions and fully document all collection conversations. Comply with all HIPAA privacy regulations and protect the confidentiality and privacy of patients and guarantors and their personal financial records. Maintain compliance with federal and state regulations and organizational policies. Assist office with administrative duties as needed including typing, contacting insurance companies, researching documents, copying records, handling mail, phone and email requests for insurance companies, attorneys, patients and any other request. Maintain and manage all incoming and outgoing mail. Other duties as assigned. Benefits Health, dental, vision, and life insurance Employer Sponsored Retirement Plan Paid time off and extended sick leave Paid Parental Leave Disability insurance plan options Continuous professional and clinical training Competitive pay Annual Merit Increase Wellbeing resources Tuition Reimbursement Employee perks and discounts Employee referral program Flexible schedule options Certification incentive program The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. #J-18808-Ljbffr