Weekend Counselor (hourly)

Southern New Hampshire University is a team of innovators. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. At SNHU, you'll have the option to work remotely in the following states: We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. An Admission Counselor I enrolls students into Undergraduate and Graduate degree programs at SNHU and will report to the Admission Team Lead/Director. You will receive inquiries such as emails, live chats, and telephone calls through a variety of marketing channels and will assist students through the enrollment process, being a liaison to other campus departments and serving as the student's advocate. This is a remote position. Conduct phone interviews with prospective students (evaluate the prospective student's needs, interests and qualifications while providing concise information to help the prospective student make an informed decision on program offering, delivery mode, and school fit) You will engage with students by phone, email, and other communication channels Present information about SNHU, program offerings, structure, accreditation, and cost in an accurate and ethical manner Assist prospective students through the admission process observing SNHU policies and procedures, and in compliance with all applicable regulations and accrediting standards Follow schedule to include ready time, follow up time, and chat You will operate within and will be measured concerning relationship building, call flow and pipeline management, interpersonal/communication, needs analysis/service and support, planning, and implementing Partner with departments outside of Admission including Financial Aid, Enrollment Support Services, and Advising to ensure the delivery of a high level of service to every student; Uphold all SNHU policies, procedures, with integrity and ethics At least 1 year of relevant sales or customer service experience in relationship or consultative sales Flexible to work either Tuesday - Saturday or Sunday - Thursday Fixed Hourly Rate: $22.20 an hour (non-negotiable) Training and Nesting Schedule - First 5 Weeks of Employment: Monday - Friday (local time zone) Flexible to work either Tuesday - Saturday or Sunday - Thursday. Central Candidates : (4) shifts from 8:00am - 4:30pm and (1) shift from 10:30am - 7:00pm CST Eastern Candidates : (4) shifts between the operating hours of 8:00am - 6:00pm and (1) shift from 11:30am - 8:00pm EST Mountain Candidates : (4) shifts from 8:00am - 4:30pm and (1) shift from 9:30am - 6:00pm MST Pacific Candidates : (5) shifts from 8:30am - 5:00pm PST Arizona Candidates : (5) shifts from 9:30am - 6:00pm MST Schedule will shift semi-annually in states or territories not observing DST (Arizona candidates only). November – March: (5) shifts 9:30am – 6:00pm MST March – November: (5) shifts 8:30am – 5:00pm PDT (#LI-Remote) We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. If you have a disability and require a reasonable accommodation to fully engage in any part of the application or hiring process, please complete the Accommodation Request form or contact us at View phone number on click.appcast.io. The hourly pay range for this position is $17.97 - $28.76. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Mental health and wellbeing resources