Help Desk Technician

Location : Main Campus - Baytown, TX
Job Type: Full-Time
Job Number: FY2300708
Division: Information Technology
Department: IT - Help Desk
Opening Date: 07/14/2026
Closing Date: 7/28/2026 11:59 PM Central


Position Overview


Starting Salary Range is $44,116.80 - $46,367. The initial salary offer is commensurate with education and related work experience.

The Help Desk Technician is responsible for providing first level technical assistance and support related to account and computer troubleshooting for students, faculty, and staff. This position will provide first call resolution as much as possible for computer system issues including software and occasional hardware issues for Lee College owned computers. The Help Desk Technician will coordinate between departments for IT technical support along with the Service Desk Manager.

Essential Duties & Responsibilities

• Provide password and network account assistance for students, faculty, and staff via phone, remote, email, and in person.
• Provide first level computer troubleshooting support for faculty and staff via phone remote, email, and in person.
• Troubleshoot computer operating systems, software, and occasionally hardware of Lee College owned machines.
• Utilize the current ticketing system to document all issues and calls that are received.
• Escalate issues from customers to the appropriate team with necessary background information when unable to resolve issues over the phone.
• Provide additional support to technicians in the form of research and information discovery.
• Research and organize information with regards to reoccurring problems and issue resolution.

Additional Duties & Responsibilities

• Assist Service Desk Manager with research and information discovery for technical issues and projects.
• Perform other duties as assigned.

Minimum Education, Experience, Knowledge, Skills & Abilities

• Associate's (or higher) degree in a related field or successful completion of sixty (60) college credit hours.
• One (1) year of experience in a Help Desk or Call Center role.
• Basic to intermediate knowledge of Windows 7/10, Microsoft Office 2013 and above, Mac OSX systems, etc.
• Basic computer hardware and software troubleshooting skills.
• Excellent communication skills, both oral and written.
• Excellent customer service skills.
• Must be available to work evenings and weekends as needed.

Preferred Qualifications:

• Cybersecurity experience preferred.

Lee College does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, veteran status, genetic information or any other basis protected by law.
01


Do you have an Associate's (or higher) degree in a related field, or have you successfully completed sixty (60) college credit hours from an accredited college or university?

• Yes
• No

02


Do you have one (1) year of experience in a Help Desk or Call Center role?

• Yes
• No

03


Do you have basic to intermediate knowledge of Windows 7/10, Microsoft Office 2013 and above, Mac OSX systems, etc.?

• Yes
• No

04


Do you have basic computer hardware and software troubleshooting skills?

• Yes
• No

05


Are you available to work evenings and weekends as needed?

• Yes
• No

06


Do you have cybersecurity experience?

• Yes
• No

Required Question