Director of Admissions

Director of Admissions

Abingdon Health & Rehab Center - ABINGDON, VA 24211

Overview

Position Type Full Time Job Shift Day

Description

The Admissions Director is responsible for the overall development, coordination and implementation of all admission management and census development

ESSENTIAL FUNCTIONS: 1. Networks, advertises, and develops targets for future referral sources 2. Understands and implements standards, policies, and procedures for the admission process 3. Administers and processes all daily information for census 4. Facilitates pre-admission review process 5. Collects information and funds to secure admissions and bed holds 6. Develops meaningful relationships with referral sources and with the community 7. Responds to public and media inquiries in a professional manner according to company policy 8. Manages multiple assignments in highly pressured situations, meets tight deadlines and schedules. 9. Coordinates education for community and referral sources regarding services offered by center 10. Trains staff in developing plans to promote census and exhibit exceptional customer service 11. Conducts and develops center staff to provide exceptional service including telephone etiquette, tours, and interviews 12. Implements customer satisfaction surveys with families and directs surveys to corporate office 13. Maintains census development by tracking status of occupancy and targeting census mix 14. Coordinates admissions by researching inquiries, tours, and coordinates with center disciplines 15. Collects data to be processed and finalized during the admission process 16. Notifies all staff of scheduled admissions, LOA, bed hold and discharges 17. Conducts center tours to prospective resident and their families. 18. Manages department budget, ensures adequate departmental equipment and supplies 19. Attends Department Head meetings and carries out all decisions and plans made. 20. Attends all required in-services. 21. Designs and implements an admission process which meets the federal, state and company guidelines, including completion of all required documentation, family and/or resident interviews, communication with referred agencies, Administrator, Director of Nursing and/or Assistant Director of Nursing regarding the feasibility of admissions and appropriate placement.

Qualifications

QUALIFICATIONS: 1. Associate or bachelor's degree preferred or 3 years' experience in sales/marketing, healthcare or related field 2. Strong interpersonal and communication skills including public speaking; strong organizational skills with attention to detail; professional manner and appearance 3. Must be flexible, detail-orientation, ability to multi-task, meet deadlines and be able to make effective decisions