Customer Service Manager

Customer Service and Contracts ManagerCompany: RSA Engineered Products, LLCPrimary Location: 110 West Cochran Street, Unit A, Simi Valley, CA 93065 USAEmployment Type: Salaried | Full-TimeFunction: Customer ServiceEqual Opportunity Employer Minorities/Women/Veterans/DisabledMain Duties & ResponsibilitiesJob Summary: Plan, direct, control and manage the activities and staff involved with the negotiation, preparation, monitoring and termination of contracts between the company and customers to ensure the fulfillment of all contractual obligations. Acts as the Key Officer for all export compliance.Principal Duties & Responsibilities:Supervise staff of Contract Administrators responsible for purchase order entry, quotation coordination and submittal, backlog alignment and customer communicationResponsible for the conduct of all contract liaison before, during and after contract durationDevelop and administer contract administration policies, systems, procedures and methodsManage and coordinate contract administration activities to ensure that contractual obligations are maintained in a manner which ensures good customer relations while representing the interest of the companyAdvise management of contract obligations, deficiencies, commitments, and performanceProvide interpretation of terms and conditions of contractual obligationsCoordinate pre-award negotiations between company and customerAnalyze impact of modifications and revisions and prepares company recommendationsSupervise the conduct of special studies, investigations or analyses and provide for the preparation of reports and recommendations as requiredMaintain an awareness of current statutory requirements influencing contract development and administrationGuide, set policies and procedures to meet the company obligations as required by ITARPerform all duties in regard to exporting company's products outside the USQualificationsMinimum Education & Experience: BS degree or equivalent, 7-10 years of comprehensive contracts experience.Desirable Working Knowledge or Skills:ERP system knowledge. Use of Epicor is beneficialAbility to negotiate all terms of a contract and to assure that contractual obligations are metGood customer relation skillsUnderstands and has worked in an export compliance environmentModerate to Expert in various Microsoft applicationsThe pay scale for this position ranges from $64,480 to $131,300 annually.