Quality & Continuous Improvement Manager

In this role, you will deploy and lead the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams, with the aim to achieve and exceed customer expectations while ensuring sustainable operations. The work model for the role is hybrid. Candidates will be based in Westerville, OH; Cleveland, OH; or New Berlin, WI. Location: This role contributes to the AUPI division in the United States and primarily serves customers in the pulp & paper industries. Responsibilities Lead and implement a quality strategy aligned with the quality management system, policies, and local objectives, ensuring leadership commitment, effective communication, and continuous improvement. Drive customer‑focused quality management by establishing closed‑loop feedback from product development to customer experience, resolving cases with root‑cause analysis, and promoting a zero‑defect vision. Execute compliance and improvement programs through audits, data analytics, risk identification, and preventive actions, while removing roadblocks and fostering innovation across local units. Act as a process owner and partner with local functions to embed voice of the customer, oversee systems and tools, and ensure efficiency, cost management, and sustainable organizational performance. Qualifications Bachelor’s degree in a technical discipline such as engineering or quality management. Five or more years of experience within quality or operations. Proven experience in process management and quality assurance roles in a global engineering environment (manufacturing experience preferred). Knowledge of quality management standards, e.g., ISO 9001. Audit / lead auditor certification is a plus. Excellent communication skills, results‑oriented, speed in execution, openness, and listening. Strong analytical skills and attention to detail. Benefits Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account. Choice between two dental plan options: Core and Core Plus. Vision benefit. Company‑paid life insurance (2 × base pay). Company‑paid AD & D (1 × base pay). Voluntary life and AD & D – 100 % employee paid up to maximums. Short‑Term Disability – up to 26 weeks, company paid. Long‑Term Disability – 60 % of pay, company paid. Ability to “buy‑up” to 66 ⅔ % of pay. Supplemental benefits – 100 % employee paid (accident insurance, hospital indemnity, critical illness, pet insurance). Parental leave – up to 6 weeks. Employee Assistance Program. Health advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption. Employee discount program. Retirement 401(k) savings plan with company contributions. Employee Stock Acquisition Plan (ESAP). Time Off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non‑exempt positions. Salaried exempt positions receive vacation under a permissive time‑away policy. For more information regarding your (EEO) rights as an applicant, please visit ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to gender, marital status, citizenship, age, race, blood type, religion, ethnicity, or any other protected characteristic. #J-18808-Ljbffr ABB Inc.