Vice President, Program Management

Vice President, Program ManagementRazorfish is seeking a VP, Program Management to lead large-scale, complex programs while driving operational excellence across integrated teams. This leader will be responsible for overseeing the successful delivery of customer engagement, CRM, loyalty, lifecycle marketing, personalization, and digital transformation initiatives while serving as a strategic partner to both clients and internal stakeholders.The ideal candidate leads with empathy and accountability, inspiring teams around a shared vision while ensuring successful execution across multiple workstreams. They will guide clients through business and marketing transformation initiatives while fostering a culture of collaboration, innovation, and continuous improvement.This individual will have 10-15 years of experience managing multiple teams and stakeholders in a fast-paced environment and will be comfortable leading large programs, portfolios, and cross-functional teams. Experience supporting Quick Service Restaurant (QSR) brands is preferred.ResponsibilitiesLead the delivery of complex programs and integrated marketing initiatives across multiple workstreams and stakeholdersOversee CRM, loyalty, lifecycle marketing, personalization, and customer engagement programs that drive acquisition, retention, customer value, and business growthPartner with clients to develop and execute CRM strategies that support broader business and marketing objectivesServe as a trusted advisor to clients, guiding internal leaders and external stakeholders through customer experience, marketing transformation, and digital initiativesCollaborate with strategy, analytics, data, media, creative, and technology teams to deliver connected customer experiences across channelsOversee CRM campaign planning and execution across email, SMS, mobile, push notifications, loyalty programs, and other customer engagement channelsEnsure successful delivery by establishing governance models, operating processes, budgets, timelines, staffing plans, and success metricsFocus on delivering value to end customers early and often while driving continuous improvement across programs and teamsAct as a senior client-facing leader, building trusted relationships and aligning stakeholders around business goals and delivery plansLead integrated, 360-degree marketing initiatives that connect CRM efforts with broader media, digital, analytics, strategy, and creative workstreamsAchieve metrics including client outcomes, account health, resource utilization, revenue, margin, burn rate, and operational efficiencyCreate a positive team environment where autonomy, mastery, and purpose are promoted through coaching, mentoring, and performance developmentDrive a culture of value-based delivery, accountability, collaboration, and self-organizationMentor and develop the next generation of Program Management leaders through coaching, training, and best-practice sharingSupport business development efforts, including budget planning, scoping, staffing, proposal development, and new business opportunitiesHelp clients evolve customer engagement strategies and operational models to support long-term growth and transformation initiativesQualifications10-15+ years of Program Management, Client Services, CRM, Customer Experience, Digital Marketing, or Consulting experienceProven experience leading large-scale CRM, lifecycle marketing, loyalty, customer engagement, or personalization programsStrong client-facing leadership experience managing executive-level stakeholders and cross-functional teamsExperience overseeing integrated, 360-degree marketing initiatives across strategy, creative, media, analytics, technology, and CRM disciplinesStrong understanding of customer journeys, marketing automation, personalization, CRM platforms, and customer data ecosystemsDemonstrated success managing program financials, forecasting, resource planning, and operational performanceExcellent communication, stakeholder management, and presentation skillsExperience mentoring and developing teams within a fast-paced agency or consulting environmentExperience leading enterprise-scale CRM programs, customer lifecycle initiatives, and marketing technology implementationsDigital and website delivery experience preferredQuick Service Restaurant (QSR) experience preferredThe Power of One starts with our people! To do powerful things, we offer powerful resources.Our best-in-class wellness and benefits offerings include: Paid Family Care for parents and caregivers for 12 weeks or more Monetary assistance and support for Adoption, Surrogacy and Fertility Monetary assistance and support for pet adoption Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance Tuition Assistance Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more Matching Gifts programs Flexible working arrangements 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility) Business Resource Groups that support multiple affinities and alliancesThe benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io your information will be kept confidential according to EEO guidelines.Compensation Range: USD $168,150.00 - USD $230,100.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/1/2026.