Senior Cloud Operations Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Senior Cloud Operations Engineer- US Remote Job Description Summary As a Cloud/Monitoring Engineering Senior, you will play a pivotal role in modernizing and advancing PTC’s Network Operations Center (NOC) cloud processes. This position focuses on designing scalable architectures, enhancing monitoring capabilities, and delivering automated solutions that ensure reliability, security, and performance across heterogeneous environments. You will collaborate with cross-functional teams to define strategies, implement best practices, and drive innovation in cloud automation and observability. Key Responsibilities Maintain and optimize existing monitoring and automation solutions to improve system reliability and reduce operational overhead. Collaborate with stakeholders to gather requirements and translate business objectives into technical solutions, KPIs, and SLOs. Define monitoring strategies and engineer solutions for multi-cloud and SaaS environments, ensuring compliance with security standards. Design and implement cloud automation and orchestration workflows using Python and Infrastructure-as-Code tools (Terraform, SaltStack). Develop and maintain integrations with RESTful APIs to support observability and automation initiatives. Create and maintain technical documentation, including architecture diagrams, runbooks, and global procedures. Continuously analyze and improve monitoring KPIs, alerting strategies, and incident response processes. Skills and Knowledge Proficiency in AWS and Azure cloud platforms, including networking, security, and cost optimization. Hands-on experience with Docker containerization and orchestration in cloud environments. Expertise in enterprise monitoring tools such as Zabbix, Catchpoint, and Sumo Logic. Strong Python development skills for automation, data processing, and API integrations. Experience in designing and supporting RESTful APIs with robust error handling and security. Knowledge of Infrastructure-as-Code tools like Terraform and SaltStack for automated deployments. Familiarity with agile development methodologies and DevOps practices. Preferred Education and Experience Bachelor’s degree in computer science, Engineering, or a related field. 5+ years of experience in software or cloud engineering roles. Proven ability to design and implement complex workflows and automation pipelines. Demonstrated willingness to learn and experiment with emerging cloud technologies. Experience working in agile teams and delivering iterative improvements. Additional Highlights Opportunity to influence global monitoring and automation strategies across PTC’s cloud ecosystem. Work in a dynamic environment with cutting-edge technologies and diverse platforms. Collaborate with experts in cloud architecture, security, and observability to deliver high-impact solutions. Compensation (CIP) PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $75,000 - 115,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page. Applications will be accepted on an on-going basis. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page ( Applications will be accepted on an on-going basis until the opportunity is filled. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here." PTC is a global software company powering how products are designed, built, serviced, and operated across industries like Aerospace & Defense, Industrial, Automotive, MedTech, Electronics, and High Tech. We are bold thinkers who collaborate as one team to deliver meaningful customer outcomes. Grounded in our values-Customers Matter, PTC for All, Team PTC, Purposeful Innovation, and Be Bold, we're shaping a smarter, more sustainable, connected future.