Assistant Branch Manager

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Assistant Branch Manager within PNC’s Retail Banking organization, you will be based at 460 West Main Street, Middletown, DE 19709. Job Description Supports all aspects of branch, including individual and team performance. Builds a high performing team through the attraction, onboarding, coaching, and development of branch team members. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well‑being and leads effective problem resolution. Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share‑of‑wallet growth of consumer and business households. Drives the employee experience. Responsible for acquiring and retaining talent through coaching and development of employees, coaching them to achieve performance and activity expectations, and assisting in the performance management process for all employees. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures, exercising sound decision making to identify and mitigate potential risk. Company Culture & Expectations Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk – Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence and support PNC’s Enterprise Risk Management Framework. Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Branch Banking Services, Coaching Others, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Retail Lending, Selling. Work Experience Roles at this level typically require an associate’s degree or equivalent, 4+ years of related business or functional experience. A comparable combination of education, job‑specific certification(s), and experience may be considered. Education Associate’s Degree. Certifications No required certifications. Licenses None listed. Candidates will be subject to background checks as required by Consumer Financial Protection Bureau regulations. Pay Transparency Base Salary: $53,625.00 – $89,375.00. Incentive eligible based on company, business, or individual performance. Benefits PNC offers medical, prescription drug, dental and vision coverage; employee and spouse/child life insurance; short and long‑term disability; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement; adoption, surrogacy, and doula reimbursement; educational assistance; wellness program; paid time off including maternity/parental leave, holidays, vacation days; and more. Equal Employment Opportunity PNC provides equal employment opportunity in accordance with federal, state, and local laws. This position is subject to FDIA and related regulatory requirements. Disability Accommodations Contact View email address on click.appcast.io or call View phone number on click.appcast.io for accommodations. California Residents See the California Consumer Privacy Act notice for privacy and disclosure. #J-18808-Ljbffr PNC