Senior Escrow Assistant

Who We Are Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit What We Do We are seeking an experienced Senior Escrow Assistant to support our residential escrow team in the Everett branch. This role is ideal for someone with strong escrow knowledge, excellent customer service skills, and the ability to manage a high volume of administrative and transaction-related responsibilities with accuracy and professionalism. The Senior Escrow Assistant provides advanced support to Escrow Officers and escrow teams by preparing documents, managing files, responding to customer and partner inquiries, and helping ensure smooth, timely residential closings. This position may support a team or work directly with an Escrow Officer and may also provide guidance to less experienced team members. In office 5 x week Everett, WA. Essential Functions Provide advanced administrative and escrow support for residential transactions. Prepare and review escrow documents, including settlement statements, closing statements, wraps, assignments, and mobile home transactions. Open, maintain, and update escrow files, records, reports, and workflow tracking tools. Monitor transaction progress and follow up to help ensure timely closings. Respond to inquiries, gather information, research issues, and communicate updates to customers, agents, lenders, title teams, and other parties. Support Escrow Officers with customer service, business development, and branch operations as needed. Apply escrow policies, procedures, and company practices to complete work accurately and independently. Assist with complex residential transactions and provide guidance to less experienced team members when needed. Knowledge, Skills, and Abilities Strong knowledge of residential escrow transactions and closing processes. Experience with complex residential files. Excellent customer service, communication, and problem-solving skills. Strong organization, time management, attention to detail, and accuracy. Ability to manage multiple priorities in a fast-paced office environment. Ability to analyze, interpret, and process transaction data. Proficiency with Microsoft Office and escrow-related operating systems. Professional, confidential, and service-oriented approach. Education and Experience High school diploma or equivalent required. Minimum of 4 years of directly related escrow experience required. Residential escrow experience strongly preferred. Ideal Candidate A dependable, detail-oriented escrow professional who understands residential closings, communicates effectively with all parties, supports Escrow Officers through each stage of the transaction, and helps deliver a positive closing experience. This position is eligible for bonus pay and/or incentives for production or other goals. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees – not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace for All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other great benefits like an employee stock purchase plan. #J-18808-Ljbffr