Administrative Assistant II - (Permanent, Part-Time) 50%

Administrative Assistant

This position provides administrative assistance to the Nutrition Programs and Department on Aging Administrative Offices. Grade 16 Work Schedule: Monday - Friday, 20 hours per week, 9:30 am - 1:30 pm

Duties and Responsibilities

• Provides physical coverage for the Department on Aging office during business hours, addresses public inquiries, answers phones, directs clients to proper program, and greets citizens and clients.
• Answers phone calls for the Department on Aging administrative offices; provides information, guidance and assistance to citizens and clients
• Receives and delivers messages for departmental staff.
• Makes referrals to department programs as needed.
• Ensures a high standard of client support and community relations
• Prepares written materials for department (reports, forms, letters, menus, calendars, etc.)
• Assists with data entry for department programs.
• Conducts telephone assessments for home delivered meals.
• Attends staff meetings and training as appropriate.
• Assists with administrative duties as needed (photocopying, mailings, phone calls, etc.)
• Substitutes for Congregate Meals Coordinator as needed or required.
• Covers the front desk on a daily basis during lunch break.
• Delivers Meals on Wheels routes when volunteers are absent.
• Performs related duties as required or assigned by the Nutrition Program Coordinator and Department on Aging Director.
• Assists with Emergency Shelter Operations when building serves as an emergency shelter.
• Performs other related job duties as assigned.

Education and Experience

High school diploma or equivalent; three (3) to five (5) years directly related experience; or Associate's degree and two (2) years of directly related experience; or an equivalent combination of education and experience. Possession of a valid, State of North Carolina driver's license to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment.

Knowledge, Skills and Abilities

• Knowledge of County and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of aging and senior population and their needs.
• Knowledge of program policies and procedures.
• Skills in customer service.
• Skills in prioritizing and organizing work.
• Skill in oral and written communication.
• Ability to relate well to the senior population and volunteers.
• Ability to count money and give change
• Ability to effectively communicate and interact with management, employees, members of the general public and other groups involved in the activities of the County as they relate to the department.