Pharmacy Tech Outpatient

Pharmacy Technician Supervisor for Medical Management

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team and who seek excellence every day. Sound like a perfect match? Apply now.

The Pharmacy Technician Supervisor for Medical Management is responsible for leading a team of pharmacy technicians supporting prior authorization (PA) workflows. This role ensures efficient, compliant, and timely processing of medication authorization requests while driving operational excellence, team development, and high-quality service for patients, providers, and payers.

Hours are Monday - Friday 8:30am - 5pm and will be a hybrid position once team member is fully trained.

Key Responsibilities

• Team Leadership & Operations
• Supervise, coach, and support pharmacy technicians handling prior authorization requests
• Monitor daily workflows, productivity, and accuracy to ensure service level targets are met
• Provide real-time problem-solving support for escalations and complex cases
• Assist with staffing plans, scheduling, and workload distribution
• Prior Authorization Oversight
• Ensure accurate and timely submission and follow-up of prior authorizations
• Oversee documentation, payer communication, and compliance with regulatory requirements
• Identify and resolve barriers impacting authorization turnaround times
• Partner with pharmacists and providers to optimize approval outcomes
• Performance & Quality Management
• Track and report on key performance metrics (turnaround time, approval rates, productivity, quality)
• Conduct audits and implement continuous quality improvement initiatives
• Ensure adherence to IU Health policies, SOPs, and payer guidelines
• Training & Development
• Onboard and train new pharmacy technicians on PA processes and systems
• Provide ongoing coaching, feedback, and performance evaluations
• Support professional development and skill-building initiatives
• Collaboration & Communication
• Serve as a liaison between pharmacy, providers, payers, and internal stakeholders
• Communicate process updates, regulatory changes, and system enhancements
• Partner with leadership to drive workflow improvements and system alignment

Qualifications

Required:

• Previous supervisory/leadership experience
• The absence of criminal history related to the ability to work with drugs
• Strong mathematical calculation skills
• Pharmacy Technician experience and active Indiana Pharmacy Technician License
• Knowledge of pharmacy and hospital computer systems and computer-assisted devices
• Strong written and verbal communication skills
• Strong customer service skills
• Full proficiency typing and using Microsoft Office applications
• High School Diploma or GED required
• Associate degree or equivalent experience preferred
• Pharmacy Technician National Certification
• Active Indiana Pharmacy Technician license (or eligible upon hire)
• National certification (CPhT) required

Preferred:

• Experience in medical management prior authorizations or specialty pharmacy
• Familiarity with payer requirements, formularies, and utilization management
• Experience with EMR systems (e.g. Epic) and pharmacy/PA platforms

Key Skills

• Strong leadership and team-building abilities
• Excellent organizational and problem-solving skills
• High attention to detail and commitment to accuracy
• Effective communication and stakeholder management
• Ability to work in a fast-paced, high-volume environment

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status, or any other characteristic protected by federal, state, or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.