Workplace Resources Associate

Join Us and Play Your Part

If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

This highly collaborative role supports all departments and branch offices and serves as a key point of contact for agents, clients, and internal stakeholders. The position plays an essential role in representing the Company and requires a professional demeanor, a positive and welcoming attitude, a polished appearance, and excellent interpersonal skills. Reliability, punctuality, and strong organizational abilities are critical to success in this role.

In this position, you will manage front-facing communications by answering and directing incoming calls, greeting associates, clients, and visitors, and ensuring a professional and positive experience for all interactions. Additional responsibilities include notifying appropriate recipients of communications, processing and distributing incoming mail, coordinating package pick-ups and deliveries, reviewing and processing new submissions accurately and efficiently, and supporting meetings through conference room setup and coordination.

Provide front office and facilities support, including assisting vendors (e.g., maintenance, Cintas, water services) and regularly monitoring building conditions such as lighting and common areas.

Support office operations by coordinating associate moves, managing workstation nameplates, and maintaining reception coverage to ensure a welcoming and professional environment.

Manage incoming and outgoing mail and packages, including distribution (FedEx, UPS, USPS, DHL), verifying addresses, creating shipping labels, and researching missing information using internal systems.

Process administrative workflows, including check, premium finance, and claims documentation by preparing and routing materials for scanning and retention in accordance with company standards.

Provide administrative support such as scheduling meetings, coordinating conference room setups, ordering catering, and assisting with travel arrangements; in some locations, manage corporate housing logistics.

Handle facilities-related financials and requests, including processing invoices, responding to ServiceNow tickets, and proactively ordering supplies to avoid workflow disruptions.

Manage security access and badging, including tracking visitor badges, coordinating keycard replacements, and submitting new employee access requests.

Maintain records and file systems using tools such as Iron Mountain and OnBase, ensuring proper retention, organization, and retrieval of documents.

Support continuous improvement by recommending process enhancements, maintaining familiarity with office equipment, and cross-training to provide team coverage as needed.

Requirements:

High school diploma or equivalent required; some college preferred

Minimum of 2 years of customer service experience

Proven record of reliability, including strong attendance and job stability

Proficiency in computer applications, with strong written communication and multitasking skills

Ability to thrive in a high-volume, fast-paced environment

Self-motivated with the ability to work independently with minimal supervision

Positive, professional demeanor with a strong commitment to delivering excellent customer service

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The salary range for this position is $17.44 - $29.95. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to View email address on click.appcast.io.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the View email address on click.appcast.io.

No agencies please.