5227 - Supervisor, Critical Facilities Operations

Make an impact at NTT Global Data CentersJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.Your role at a glanceSupervises and ensures the day to day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.What we are looking forESSENTIAL DUTIES & RESPONSIBILITIESSupervises the Data Center Technicians and the Facilities Technicians.Operates and maintains data center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s).Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.Analyzes data center equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.Conducts in-depth training with the Data Center Technicians on equipment, PM’s, QA and CFOps procedures/processes.Manages and maintains all training documentation; provides documentation to HR.Ensures data center operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.Works with customers to provide successful installs that exceed expectations – delight the customer.Supervises the safety and well-being of all CFOps team.Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Center Technicians and Facilities Technicians.Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.Performs other duties as assigned.KNOWLEDGE, SKILLS & ABILITIESStrong background in electrical and mechanical systems design review, layout, installation, commissioning and operationsExpert knowledge of low voltage systems, including fire, security and PLCsExpert knowledge of NFPA Electrical, Fire and Life Safety and building codesExpert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issuesExpert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systemsStrong supervisor skillsExcellent communication skills, both written and oralExtensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:12kV switchgear480/277 and 208/120 volt electrical generation and distribution systemsDiesel powered AC generator plants up to 2MWStatic UPS systemsMulti-string flooded cell batteries and monitoring systemsStatic switchesPLC and relay logic controlsPower monitoring systemsData center power distribution and management systemsVFD DrivesLarge Centrifugal ChillersCooling TowersWater Treatment SystemsHVAC equipmentComputer Room AC Units (CRACs)Kyoto Cooling Units (where applicable)Operating Building Management and Industrial PLC Control SystemsEmergency Standby Diesel Generator SystemsFuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage TanksKnowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicableChilled/Condenser Water PumpWell/Vault or Sump PumpsDomestic Water systems, including BackFlow Prevention devicesProficient with MS Office Suite (Word, Excel, PowerPoint, Project)Ability to train the electrical and mechanical teams on the systems and the proceduresAbility to conduct power & fire system capacity, safety and code compliance assessmentsAbility to operate in and promote a rigorous process-driven, team environmentAbility to logically analyze and solve problemsAbility to multi-task multiple projectsDetailed orientedEDUCATION & EXPERIENCEBachelor of Science in Engineering degree or equivalent work experience normally obtained with 5-6 years’ related experience.A minimum of 5 or more years in a mechanical/electrical position within critical facilities, including Power or critical electrical power/mechanical environment (preference given to data center, hospital, semi- conductor or power plant experience).Minimum of two or more years as a foreman, lead or senior level technician in a critical facility environment.Certified Electrician preferred in state where assigned.CPR/First Aid and NFPA70E Certification during employment.Forklift Certified.PHYSICAL REQUIREMENTSPrimarily walking, standing, and bending with some sitting.Ability to communicate effectively with verbal, visual and listening skillsAble to lift heavy equipment, up to 50 pounds.Close visual work on a computer terminal.Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.Ability to climb ladders and work on raised platform.WORK CONDITIONSTypical data center work environment with varying temperatures and loud noises.Extensive daily usage of a computer or workstation.Work on site; no telecommuting.SPECIAL REQUIREMENTSMust be comfortable working in a highly critical, fast paced environment shifting prioritiesMust be able to respond to emergency situations at the data center.Must be willing to be part of the after-hours notification and escalation protocol.Must carry a cell phone for availability during assigned shift and emergency situations.Must be willing to work outside normal business hours, including weekends, late nights, holidays.Must wear leather close-toed shoes with a solid rubber sole.A valid driver's license is required for onsite leaders with direct reports to support employee transportation and meet company needs.Compensation Pay RangeThis position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. The base salary for this position is $108,900 - $155,600.All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.Who we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. #J-18808-Ljbffr