Host
The Original Pancake House
Job Description
Job Description
Join our team at The Original Pancake House!
Key Responsibilities:
- Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.
- Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.
- Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.
- Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.
- Service Assistant: Hosts will assist in anything service related. Refilling coffee and water, bussing and clearing tables, cleaning and setting tables and more.
- Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.
- Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.
- Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.
- Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.
- Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.
Vacancy posted 4 days ago
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