Field Operations Manager

Field Operations Manager

DNG / StarTouch Communications is seeking a highly capable and results-driven Field Operations Manager (FOM) to lead a distributed team of Field Technicians supporting our wireless network infrastructure across Washington, Oregon, and Northern California.

This role is accountable for both ongoing field operations of active (on-air) network assets as well as the deployment of new network builds, link construction, and circuit turn-ups. The ideal candidate is a strong leader of both people and projects, with a deep understanding of operational milestones, service delivery, and network performance accountability.

Key Responsibilities

Field Operations Leadership

• Lead and manage a geographically dispersed team of Field Technicians across WA, OR, and NorCal.
• Maintain a high-performance culture focused on network reliability, uptime, and rapid issue resolution.
• Oversee day-to-day field operations for existing network assets, ensuring high availability and SLA adherence.

Project Delivery & Construction (CX)

• Drive execution of new network builds including microwave links, site integration, and circuit turn-ups.
• Own the construction (CX) lifecycle from planning through completion, ensuring milestone alignment and delivery commitments.
• Forecast, track, and actualize key project milestones, deliverables, and timelines.

Ticketing & Operations Management

• Oversee field operations ticket management processes, ensuring efficient prioritization, dispatch, and resolution.
• Coordinate closely with the NOC for escalations, outages, and maintenance activities.
• Implement and optimize processes to improve operational efficiency and service quality.

Vendor & Resource Management

• Manage construction vendors (CX) including selection, onboarding, performance evaluation, and accountability.
• Coordinate equipment procurement and Bill of Materials (BOM) planning to support both operations and project builds.
• Ensure alignment of vendor activities with project timelines and quality standards.

Cross-Functional Collaboration

• Work collaboratively across all functional teams, including: Site Acquisition, RF Engineering, Finance, Network Engineering, NOC, Field Operations.
• Serve as a key liaison ensuring field execution aligns with design, financial, and operational goals.

Executive Communication

• Provide clear, concise updates and reporting to executive leadership.
• Present on project status, operational performance, risks, and mitigation strategies.

Required Qualifications

• 7+ years of experience in wireless telecom field operations and/or network deployment.
• 3+ years of experience leading distributed field teams.
• Strong experience in: Field operations ticket management, Network construction (CX) lifecycle, Vendor management and coordination.
• Proven ability to manage complex, multi-site deployments and operations simultaneously.
• Demonstrated success in meeting milestones, deadlines, and service-level commitments.
• Strong leadership, organizational, and problem-solving skills.
• Effective communicator with experience presenting to executive leadership.

Preferred Qualifications

• Experience with Site Tracker project management platform strongly preferred.
• Familiarity with Tier 1 telecom project management and operational systems.
• Background in microwave networks, fixed wireless, or similar infrastructure environments.
• Knowledge of network performance metrics, uptime standards, and field operations best practices.

Key Attributes for Success

• Strong leadership mindset with the ability to motivate and manage distributed teams
• Ownership mentality with a focus on execution and results
• Deep understanding of milestones, deliverables, and operational commitments
• Ability to balance urgent operations issues with long-term project delivery
• Collaborative, proactive, and detail-oriented

Benefits

• Medical insurance
• Company paid Vision and dental benefits
• Additional ancillary benefits for accident, hospitalization, long term and short term disability, special event, and cancer are available at the employee's expense.
• $100,000 company paid life insurance coverage which can be increased by employee contributions
• 401K basic retirement plan w/matching contribution plan
• 10 paid holidays - New Years, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and your Birthday.
• Seventeen (17) PTO days per year. Twenty-two days (22) after four (4) years of employment.