Supervisor - Room Attendant

Job Description

Job Description

The Supervisor – Room Attendant supports the Executive Housekeeper by overseeing daily housekeeping operations for guestroom areas, ensuring all rooms and hallways meet established cleanliness and quality standards. This role coordinates workflow, conducts inspections, upholds 4-Star/4-Diamond expectations, and ensures efficient, consistent performance from the housekeeping team. The Supervisor plays a key role in maintaining guest satisfaction through exceptional attention to detail, quality control, and operational leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee daily room cleaning operations, ensuring all assigned guestrooms meet cleanliness, safety, and presentation standards.
• Communicate operational updates, staffing needs, and productivity information to the Executive Housekeeper to support planning and guest satisfaction.
• Conduct room and hallway inspections to ensure strict compliance with 4-Star/4-Diamond quality requirements.
• In the absence of the Executive Housekeeper, inspect all VIP rooms and report availability to the Front Desk per hotel standards.
• Ensure room attendants complete end-of-shift procedures, including organizing and restocking carts and securing equipment.
• Ensure appropriate and approved cleaning materials, chemicals, and procedures are utilized at all times.
• Manage “Lost and Found” items in accordance with established policies.
• Report maintenance concerns or safety issues to leadership for timely resolution.
• Assist in training and supporting room attendants to maintain productivity and service expectations.
• Perform other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Provides leadership, direction, and coaching to all housekeeping staff.

• Recruits, trains, schedules, and evaluates team members in accordance with departmental and organizational policies.
• Maintains a professional work environment that emphasizes teamwork, accountability, and personal growth.
• Enforces grooming and appearance standards, safety regulations, and guest service expectations.

QUALIFICATIONS:

• Strong working knowledge of hotel housekeeping operations and quality control standards.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with property management systems (LMS or equivalent), scheduling tools, and inventory tracking.
• Demonstrated leadership, motivational, and problem-solving abilities.
• Must maintain strict confidentiality and possess sound professional ethics.
• Ability to interact effectively with guests, staff, and leadership at all levels.

EDUCATION and/or EXPERIENCE:

• High School Diploma or GED preferred.
• Minimum 1–2 years of hotel housekeeping operations experience, preferably in a luxury resort environment.
• Strong knowledge of housekeeping operations, sanitation standards, and inventory control practices.
• Proven ability to manage staffing, scheduling, training, and performance management for a large team.
• Experience developing and implementing departmental policies, procedures, and quality standards.
• Strong leadership and communication skills with the ability to collaborate effectively across departments.
• Prior experience in a high-volume hotel, resort, or large-scale hospitality environment strongly preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly and effectively in person, by phone, email, and in meetings with team members, department heads, and senior leadership.
• Lifting and Carrying: Occasionally lifts and transports linens, supplies, or equipment weighing up to 25 pounds during inspections, training, or support of daily operations.
• Manual Dexterity : Frequently uses hands to operate a computer, radio, and standard office or housekeeping equipment.
• Mobility: Frequently moves throughout the property including guest floors, laundry areas, and back-of-house spaces to oversee operations, conduct inspections, climb stairs and engage with team members.
• Stationary Work: Frequently remains seated at a desk or computer workstation while reviewing reports, handling administrative tasks, or coordinating departmental needs.
• Tool Operation: Regular use of property management systems, inspection tools, office equipment, and communication devices such as radios and telephones.
• Visual Acuity: Requires close vision and attention to detail to assess cleanliness, review staffing schedules, analyze reports, and ensure departmental compliance with standards.
• Working Conditions: Regularly works in both office and hotel environments, including guest areas and service corridors, with exposure to moderate to high noise levels and a smoking environment.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions. Frequent use of stairs and elevators. Must have a comfort level for working in a multi-floor tower.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.