IT Help Desk Engineer - Level 3 (MSP)

Full-time

K2 Staffing

Summary

Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Shreveport, LA and they are in need of a IT Help Desk Engineer , who possesses MSP experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities

Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Architect & deploy routers, switches, managed switches, and firewalls
- Implementing and monitoring network security
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Implementing, Monitoring & Managing VoIP solutions
Monitors alert systems and takes appropriate actions as per guidelines.
Receive escalated service requests requiring an enhanced response.
New User On-boarding

Qualifications & Requirements

Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.

Ideal Qualifications (not required)

CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. Employment Type: Full time Location: Shreveport, LA

Apply

Vacancy posted 15 days ago

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