Field Service Technician

Service Specialist

The Service Specialist is responsible for delivering superior service to assigned accounts in alignment with company goals, standards, and customer requirements. This role supports customers through routine service visits, equipment maintenance, product management, and ongoing training to ensure exceptional service and satisfaction.

Position Responsibilities:

• Monthly quality service of accounts to include system maintenance, account organization, product inventory, product ordering, service reports, and customer interaction
• Systems installations and maintenance at customer locations
• Respond to and resolve all equipment issues for assigned customers
• Provide customer training on products, equipment usage and safety issues
• Document results via weekly service logs, daily contact with Account Manager
• Handle training administration details (set-up, scheduling, confirmation, record-keeping, service records, etc.) to meet company requirements
• Stay informed regarding basic product knowledge, service options, etc.
• Special projects, as assigned

Position Requirements:

• Associate's Degree or equivalent work experience
• Basic computer proficiency
• Strong mechanical aptitude and technical problem-solving skills
• Excellent customer service and communications skills
• Ability to travel within the local market area using a personal or company issued vehicle; valid driver's license required

The Company:

Since 1911, State Industrial Products has helped customers "Care for Work Environments". Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none. We're a thriving company, and we're looking for driven individuals to join our team. That's where you come in!

EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department. #LI-Hybrid #IND1