VP Retail Operations

Vice President Of Retail Operations

Location: Gorham, ME

Salary: 120k - 150k D.O.E

Job Summary: The Vice President of Retail Operations provides senior leadership for the Agency's retail and donated goods operations, ensuring strong operational execution, profitability, and alignment with the Agency's mission. Reporting to the Chief Operating Officer, the Vice President of Retail Operations is responsible for the day-to-day performance and management of the Agency's retail stores, donated goods processing, salvage, warehouse, and logistics operations. This role executes retail strategies that drive revenue growth, operational excellence, customer satisfaction, and mission impact.

Essential Functions:

Retail & Donated Goods Operations

Direct the overall operation of the Agency's retail stores, donated goods collection, processing, salvage, and warehouse operations

Ensure retail operations are profitable and effectively support the Agency's mission

Analyze all factors impacting retail, processing, and donated goods performance and act on findings to improve results

Ensure high-quality merchandise flow through effective donation collection and inventory practices

Establish and monitor operational standards for store appearance, merchandising, production, and customer experience

Ensure effective coordination between retail stores, transportation, warehousing, salvage, e-commerce, and donated goods operations

Leadership & People Management

Provide leadership, direction, and accountability to Retail Regional Leaders, and Store Management teams

Ensure leaders have the tools, training, and clarity needed to meet performance expectations

Foster a team-centered, performance-driven culture grounded in Agency values and citizenship behaviors

Build and maintain a succession pipeline for key retail leadership positions.

Lead organizational change initiatives and ensure successful adoption of new processes, systems, and technologies.

Promote employee engagement, retention, and professional development throughout the retail organization.

Performance Management & Execution

Translate Agency and COO-led strategic objectives into clear, achievable retail operating plans

Establish performance goals for sales, donations, margin, productivity, and labor management

Monitor results and make timely operational course corrections throughout the fiscal year

Utilize operational and financial analytics to identify trends, risks, and opportunities and drive data-informed decision making.

Lead continuous improvement initiatives to enhance productivity, service, quality, and financial performance.

Collaboration & Communication

Maintain open, consistent dialogue with retail leaders and frontline teams

Partner with the Chief Operating Officer to align retail execution with enterprise operational priorities

Partner with Finance to develop budgets, forecasts, capital plans, and performance reporting that support Agency objectives.

Work cross-functionally with Advancement, Marketing, and Workforce leaders on retail specific initiatives

Represent the Agency within the Goodwill network and external retail forums as appropriate

Partner with Human Resources to support workforce planning, talent development, and organizational culture initiatives.

Financial & Operational Accountability

Accountable for retail operating performance, including revenue growth, expense management, and margin contribution

Develop and execute growth strategies through market optimization and territory expansion, in alignment with COO direction

Provide operational insight and recommendations to improve efficiency, revenue, and cost control

Ensure compliance with Agency policies, procedures, and operational standards

Develop and manage the annual retail operating and capital budgets.

Ensure appropriate controls, reporting, and accountability for retail assets, inventory, and operational resources.

Oversee retail compliance with applicable federal, state, local, safety, and Goodwill standards.

Minimum Qualifications:

Bachelor's degree in Business, Retail Management, Operations, or a related field

Ten (10) or more years of experience in retail sales and operations management

Seven (7) or more years of progressive management and supervisory experience

Proven experience leading multi-site retail or distributed operations

Strong written and verbal communication skills

Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and government regulations

Working knowledge of retail POS systems, merchandising, and inventory management

Ability to analyze sales, margin, productivity, and operational performance metrics

Successful completion of a background check meeting Agency standards

Valid driver's license with a satisfactory driving record and insurance meeting Agency standards

Demonstrated experience managing multi-million-dollar operating budgets and revenue responsibility.

Proven ability to develop and execute strategic business plans that deliver measurable results.

Preferred Qualifications

Experience leading donated goods or value-based retail operations

Experience with LEAN principles, continuous improvement, or operational excellence practices

Demonstrated ability to lead and inspire large, geographically dispersed teams

Strong business acumen with experience partnering closely with Finance and Operations leader

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

• Medical, Dental, and Vision insurance offered
• 403(b) retirement plan with Employer Match
• Employer Paid Short & Long Term Disability
• Employer-paid Life Insurance
• Generous Paid Time Off Plan
• Paid Holidays
• 50% Employee discount at Goodwill stores in ME, NH & VT
• Discount on personal cell phone plans
• Local community discounts

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.