Austin 10 (Oak Hill) Deli - Food Service Rep - Full Time

Food Service RepresentativeAs a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.Key Responsibilities & Essential Functions:Customer Service: Provides superior customer serviceTakes orders from customers by telephone or in personAnswers customer questions regarding products; assists them with selectionsFood Service / Production: Prepares, packages, and merchandises fresh product effectivelySlices, packages, labels, rotates, and culls products for poor qualityAssists in technical areas as needed (e.g., basic set-up and clean-up processes)Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department salesFood Safety: Cleans and sanitizes display casesOperates / maintains equipment properlyComplies with H-E-B food safety and sanitation standardsComplies with department / Store operating proceduresAdditional Department-Specific Responsibilities:BAKERY: Records production and shrink to aid in production planningAssists in technical areas as needed (e.g., baking, frying, and decorating)Culls bakery products for poor quality, expiration datesDELI: Takes care of service counter CustomersUses ordering system applicationsUses Fresh Production PlannerPerforms inventory management processes (MSI, PAW) as requiredIf applicable, ensures catering orders are prepared and ready in time for Customer pickupPerforms all sanitation and maintenance tasks for Deli slicersPREPARED FOODS: Serves / packages products at customer's requestEducates customers on preparation / reheating instructions of prepared foodsPrepackages condiments (sauces, dressings) for prepared food itemsCuts, slices, dices, chops, food in preparation for chefQualifications & Key Requirements:Age Requirement: 18+Work Experience: Knowledge/Skills/Abilities:Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - RequiredStrong customer service skills - RequiredCommunication and interpersonal skills - RequiredReading and writing skills - RequiredPlanning and organizing skills - RequiredAbility to work in a fast-paced environment - RequiredEducation: HS Diploma or GED or equivalent - RequiredLicenses/Certifications:Completion of Company Orientation - RequiredFood safety and sanitation training - upon hire - RequiredPhysical Demands & Working Conditions:Bakery: Constantly reach at waist, graspFrequently stand, walk, reach at shoulder, bendOccasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet, cold, hot conditions, loud noiseDemonstrate the ability to lift 50 lbs, and manage in excess of 70 lbsDeli: Constantly reach at waist, graspFrequently stand, walk, stoopOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet, cold, hot conditions, loud noiseDemonstrate the ability to lift 55 lbs, and manage in excess of 65 lbsLast revised: 8/1/2021