Eligibility Specialist Supervisor

Salary : $57,574.40 - $66,210.56 Annually
Location : 741 North Highland Avenue, Winston-Salem, NC
Job Type: Full Time
Job Number: 08910
Department: Social Services
Division: Economic Services
Opening Date: 06/10/2026
Closing Date: 6/21/2026 11:59 PM Eastern


General Statement of Duties


The Forsyth County Department of Social Services is currently hiring for an Eligibility Supervisor position within the Medicaid Services Division. The position will oversee and supervise the Adult Medicaid PLA Recertification team. These assignments may be adjusted at any time based on the operational needs of the department and the populations we serve.

The Eligibility Supervisor will be based on-site and is expected to work a standard schedule of Monday through Friday, 8:00 AM to 5:00 PM, with the flexibility to work outside of these hours as needed to meet the demands of the position.

Please note that this is an on-site position - office/cubicle setting, M-F 8:00 AM to 5:00 PM.

The Eligibility Supervisor position is in the Medicaid Services Division of the Forsyth County Department of Social Services. This position is part of a team responsible for ensuring timely and accurate eligibility determinations for Medicaid recipients. The Eligibility Supervisor will oversee the Adult Medicaid Recertification team (including PLA), ensuring compliance with federal, state, and local policies while supporting staff development and operational efficiency. This position provides an excellent opportunity for professionals who enjoy leadership, process improvement, and making a direct impact on the delivery of vital public services.

Distinguishing Features


A successful candidate should have the following knowledge, skills, and abilities:
• Thorough knowledge of federal, state, and local Medicaid policies and procedures.
• Considerable knowledge of eligibility determination processes, NC FAST or similar case management systems, and workflow management.
• Ability to supervise, assign, and evaluate the work of eligibility specialists, including conducting quality assurance reviews and staff performance evaluations.
• Ability to interpret and clarify regulations, provide policy guidance, and ensure compliance across the unit.
• Strong leadership, organizational, and problem-solving skills to develop operational strategies, balance workloads, and improve unit efficiency.
• Ability to plan and implement staff training, foster professional growth, and maintain high standards of customer service.
• Exceptional communication skills, including the ability to counsel staff, resolve performance issues, and facilitate collaboration with senior leadership. • Ability to adapt to frequent policy changes and foster a culture of accountability, innovation, and continuous improvement.
• Ability to establish and maintain effective working relationships with staff, clients, and community partners.
Minimum Education and Experience

• Graduation from high school or GED and two (2) years of experience as a caseworker or investigator in an income maintenance program. A higher education level may be considered as a substitution for all or part of the experience requirement.
• Preferred candidates will have at least one (1) year of supervisory experience or two (2) years of experience as a Senior Income Maintenance Caseworker serving as a lead worker or staff development specialist.
• Proficiency in NC FAST is required.
• Demonstrated ability to interpret complex policies and apply sound judgment in eligibility decisions.
• Strong organizational, time management, and basic mathematical skills.
• Familiarity with standard office equipment and basic computer applications.
• Ability to work under pressure and meet deadlines in a fast-paced setting.
• Commitment to providing excellent service to clients and team members.

Essential Duties and Responsibilities


Essential duties and responsibilities include but are not limited to:

• Supervise and support a team of eligibility specialists in processing Medicaid applications, recertifications, and or changes in circumstance.
• Monitor daily operations, including staff performance, workflow, and compliance with policies.
• Conduct quality assurance reviews, evaluate error reports, and implement procedural improvements to ensure accuracy and efficiency.
• Provide ongoing training, coaching, and professional development opportunities for staff.
• Assist in personnel management, including performance evaluations, counseling, disciplinary recommendations, and participation in hiring and promotion decisions.
• Interpret policies and regulations, providing guidance and clarification to staff.
• Plan and implement operational strategies, set priorities, and establish short- and long-term goals for the unit.
• Promote a positive work culture that aligns with Forsyth County's WeCare Guiding Principles of integrity, awareness, accountability, respect, and excellence.
• Maintain a high standard of customer service and ensure timely delivery of benefits to clients.
• Work a standard schedule of Monday through Friday, 8:00 AM to 5:00 PM, with occasional flexibility as required. This is an on-site position.

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These links do not apply to positions that are Part Time, no benefits.
01


The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree

02


Please select your highest level of completed education.

• Some High School
• High School Diploma or GED
• Some College, Trainings, Certifications
• Associate's Degree
• Bachelor's Degree
• Master's Degree or Advanced Degree

03


How many years of experience do you have working as a supervisor, lead worker, or staff development specialist within the Medicaid eligibility program (e.g., Medicaid, SNAP, Work First)?

• No experience
• 1-2 years
• 2-5 years
• 5 or more years

04


How many years of experience do you have working within the Medicaid eligibility program?

• No experience
• 1-2 years
• 2-5 years
• 5 or more years

05


With which system and software programs are you proficient (choose all that apply)?

• NCFAST
• Document Management (Laserfiche, Compass, Northwoods, etc.)
• Daysheet Coding
• iiReception
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Access
• Google Documents
• Google Sheets
• Google Forms
• None of these

06


Which best describes your years of experience working in an office environment?

• No experience
• 1-2 years
• 2-5 years
• 5 or more years

07


Are you proficient in using NC FAST or a similar eligibility determination system?

• Yes
• No

08


How many years of experience do you have working in customer service?

• No experience
• Less than 2 years
• 2 to 4 years
• 4 to 6 years
• More than 6 years

09


Describe your past and current experience in supervisory or lead roles, staff development, quality assurance, and/or eligibility determination within the NC Medicaid program or a similar program.
Required Question