Customer Service Specialist

Job Description

Job Description

Stone Warehouse USA is one of the largest suppliers of natural and engineered stone. We are renowned for the high quality and unique selection of semi-precious granite, marble, onyx, quartzite, and Porcelain slabs. We are the exclusive distributor of Quantum Quartz and Lapitec (A Sintered Stone), an engineered stone produced with the finest materials by highly qualified craftsmen. We are an exclusive distributor for exclusive quartzite, Day treat Florim porcelain slabs. slabs have been imported from Italy, Brazil, India, and Asia for the past 18 yrs.

We also offer a wide range of products including tile and backsplash materials to coordinate with a brand new or an existing countertop. We also offer commercial grade Quantum Quartz, Lapitec (Sintered Stone) sealers, cleaners, and Dry Treat to help protect your stone from everyday elements and wear.

We are currently seeking a customer service rep. to join one of the fastest growing companies in the stone industry and become a vital part of our Michigan team.

We are currently seeking energetic, professional, and friendly individual to work in one of the fastest growing companies in the stone industry.

Our mission is to offer superior customer service experience utilizing our extensive knowledge and quality materials, to designers, builders, fabricators and homeowners alike.

The position will include the following responsibilities:

• Establish and build customer relationships with clients.
• Provide prompt, accurate, and friendly customer service.
• Maintain knowledge of products and services
• Assist in material selections by walking with homeowners, builders, designers, and fabricators alike.
• Data entry.
• Make follow-up phone calls to insure material selections/sales.
• Strong organizational, time management skills and the ability to multi-task.

Qualifications:

• Retail sales experience.
• Excellent written and oral communication.
• Proficient in Microsoft Office.
• Strong organizational, time management skills and the ability to multi-task.
• Ability to work independently and within a team.
• Must be able to work in a fast-paced environment and effectively manage multiple tasks.
• Excellent interpersonal skills.

**At least one reference will be required

Hours of operation: Monday-Friday 8am-5pm and Saturday 9am-2pm (rotation)

Job Type: Full-time

Salary: Base on experience + Commission

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid Holidays
• Vision insurance
• 401K

Shift:

• Monday - Friday Day shift and every other Saturday

Work setting:

• On - site at our MI Location 48314

Experience:

• Customer service: 1 year (Required)
• Sales: 2 years (Required)