Business Operations Manager, Enterprise Sales

About the Role The Business Operations Manager is the enablement, automation, and project execution engine of the Enterprise commercial team. This role is responsible for the systems documentation, training infrastructure, and cross‑functional support frameworks that empower the sales team to scale the Dow Jones suite of products (The Wall Street Journal, Barron's, MarketWatch, Investor's Business Daily, Financial News, and Private Equity News). As the operations team’s AI leader, you will integrate transformative generative AI tools, build internal conversational chatbots, and deploy automated agents to optimize day‑to‑day operations. You will act as the ultimate point person for operational knowledge, own the onboarding journey for new team members, and project manage the account setup lifecycles for strategic new clients to ensure clean, efficient execution from day one. You will work in our Midtown Manhattan office 3 days each week. You Will AI Innovation & Automation Architecture: Serve as the functional leader for generative AI tools within the operations ecosystem, identifying manual process bottlenecks and deploying tools to automate them. Build, train, and maintain data‑driven internal chatbots and conversational assistants that provide the sales team with instant, accurate answers to complex workflow and system questions. Deploy AI agents and workflows to analyze internal operational data, extract insights, and dynamically update knowledge base files. Process Standardization & Knowledge Management: Author highly detailed SOPs and comprehensive process manuals across all areas of the business. Build, structure, and scale a centralized team knowledge base. Design and embed structured validation checklists into the workflow. Strategic Client Onboarding & Project Management: Function as the primary operational project manager overseeing onboarding and technical account setup journeys for strategic new enterprise clients. Coordinate cross‑functionally across internal delivery and fulfillment teams to ensure high‑value accounts are configured accurately, milestones are met, and the client’s time‑to‑value is minimized. New Hire Training & Onboarding Infrastructure: Design, build, and maintain a standardized operational onboarding curriculum for new sales and support team members. Develop step‑by‑step training modules, reference guides, and system walkthroughs. Lead dedicated training sessions for incoming staff to ensure rapid mastery of our operational processes, reporting structures, and internal team dependencies. Cross‑Functional Support & SLA Governance: Act as the primary daily resource for the Enterprise Sales team, define, document, and monitor turnaround times (SLAs) for hand‑offs. Provide user‑facing guidance on internal software platforms. Incentive Tracking & Goal Support: Partner with the Finance and Incentives teams to translate backend performance data into digestible reports. Verify data inputs and ensure alignment between sales performance and commission structures. Serve as the point person for sales questions regarding internal incentive plans. You Have Experience: 4–6 years in Business Operations, Sales Enablement, Knowledge Management, or an internal Operations Support role within a fast‑paced Enterprise environment. AI & Automation Mastery: Hands‑on experience with generative AI tools, building custom GPTs/assistants, and using AI frameworks. Technical Proficiency: Advanced proficiency in digital documentation platforms, spreadsheets (Excel/Google Sheets), and visual workflow mapping/diagram tools. Structured Mindset: Exceptional ability to translate complex, multi‑team system dependencies into clear instructions, diagrams, and training guides. Collaboration: Customer‑service oriented approach with success in unblocking sales teams, project managing strategic client setups, and leading cross‑department alignment. Flexibility: Willingness to work on‑site in our Midtown Manhattan office 3 days each week. Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Education Benefits Paid Maternity and Paternity Leave Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets. Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation, email View email address on click.appcast.io. Please put “Reasonable Accommodation” in the subject line and provide a brief description of the type of assistance you need. Business Area: Dow Jones - Industries Job Category: Sales Union Status: Non‑Union role Base Pay Range: $105,000 - $130,000 Req ID: 53512 #J-18808-Ljbffr Dow Jones