Membership Administrator

Start Your Career at Tri-State & Join Our Team! Since 1992, Tri-State Water, Power & Air has helped families improve their quality of life with cutting edge products and excellent customer service. With locations across the Mid-South, Tri-State offers a variety of services to our customers! Our teams provide sales, installation, and service on some of the industry’s best products, including whole home stand-by generators, safe room shelters, traditional and tankless water heaters. We continue to expand our offerings in professional home services, like plumbing and HVAC. We are growing rapidly and need exceptional individuals to join our team. If you have a passion for customer service and a commitment to excellence, we’d like to hear from you. Team members enjoy benefits including paid vacations, paid holidays, personal days, health, dental and disability insurance, and a 401k plan. If you are looking for a high performing team with an exciting future, you’ve come to the right place. * Tri-State is an equal opportunity employer and requires a background check as a contingency of employment. We are seeking a detail-oriented, customer-focused Membership Administratoroversee the growth, retention, and overall success of our residential Service Membership Program. This position is responsible for managing the membership lifecycle, developing marketing initiatives, supporting membership sales efforts, and ensuring an exceptional customer experience. $45,000–$70,000 annually, based on experience and performance Hourly pay plus performance-based bonuses tied to Membership KPI goals Paid Time Off and Holidays Medical, Dental, and Vision Insurance 401(k) with company match Ongoing training and career advancement opportunities Grow and manage the Service Membership Programthrough acquisition, retention, and renewal initiatives. Develop and oversee membership marketing campaigns and promotional efforts. Manage new member enrollment, onboarding, and membership records. Serve as the primary point of contact for member questions and support. Create and execute member retention and win-back campaigns. Track and report membership KPIs, enrollment trends, and retention metrics. Maintain accurate records within the CRM and membership management software. Train and support all teamson membership benefits and sales initiatives. Collaborate with Marketing, Customer Service, Dispatch, and Operations to improve the member experience. Resolve membership-related issues professionally and efficiently. Perform other duties as assigned. Qualifications Service Titan experience strongly preferred. 2+ years of experience in membership management, customer success, marketing, sales, or a related field preferred. Advanced Microsoft Excel skills with the ability to analyze and report data. Experience managing marketing campaigns and driving customer engagement is a plus. Strong communication, organization, and customer service skills. Ability to train and motivate others while managing multiple priorities in a fast-paced environment. Home services industry experience is a plus. Tri-State Water, Power, & Air is an Equal Opportunity Employer. All candidates must successfully complete a pre-employment screening, including criminal background. #J-18808-Ljbffr Tri-State Water, Power & Air