Resident Assistant

Resident Assistant$19.00-19.50/hourHiring ImmediatelyEthel T. Chamberlain Women's ResidenceThe Salvation Army, Syracuse Area ServicesAre you looking to start a career in the field of human services? Resident Assistant is a front-line position at our Women's Residence/Shelter. It is a role that will immediately immerse you in the experience of working with highly diverse populations who are fighting their way through some of life's most complex challenges. If you came to work for us as a Resident Assistant, you would work for our agency, The Salvation Army, which is one of the top human services agencies in the community – with over 40 programs! Compassionate and hard working professionals who work in the field of Human Services at The Salvation Army, find themselves growing and moving upward in our company.Position Details: This opening is available due to the increase in the services we provide to the women here in our Community.Casual, as needed, Non-Exempt, Hourly position. Starting wage is $19-19.50/hour depending on your experience and education.Flexible Work HoursFill-in for vacations and where extra coverage is neededWe are open 24/7. Our employees receive 1 1/2 times their hourly rate if they work on a recognized Holiday!Position Overview: As an Resident Assistant at the Shelter you will put your customer service skills to use by being responsible for the supervision of residents and the general management of the program.You will insure a safe, secure, comfortable and supportive environment for the residents. As a Women's Emergency Shelter "RA" you will utilize your creative and leadership skills by coaching residents on program policies and rules as well as potential consequences for violation of program rules. There may be times where you are helping a resident with basic needs such as laundry, housekeeping and general clean-up and then there could be a time where conflict resolution, crisis intervention and supportive counseling is needed. What it comes down to is our Women's Emergency Shelter is here to help people who are in need! Be a part of something great in your career, apply today to be a Resident Assistant today!ResponsibilitiesSupervise residents in the program including coaching residents on program policies and rules to maintain a physically and emotionally safe environment for residents and staff. Provide conflict resolution, crisis intervention and supportive counseling as needed.Address immediate basic needs for individuals entering shelter including orientation to facility, house schedule, program rules and staff. Provide supplies to meet immediate basic needs.Promote activities to increase competence with activities of daily living and independent living skills. Assist Case Managers in working with residents on their goal plans.Maintain accurate documentation including statistics, clear and concise individual case narratives and log entries, daily census, Intake/Discharge forms and narratives, and HMIS data entry.Complete shift specific support services.Maintain communication shift-to-shift in staff journal.Answer telephone and respond to inquiries. Provide resources and referrals for 24 hour crisis line. Communicate any needs (maintenance or repairs) in the communication journal. Any urgent safety concerns are to be addressed immediately.Attend mandatory monthly staff meetings, bi-weekly leadership meetings and required training sessions. Maintain certifications.Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.QualificationsHigh School diploma or GED is requiredUp to Two years of experience internship or working in human services.Associated degree with one year of experience preferred.Prior experience working with individuals experiencing homelessness is preferred.Knowledge of social service resources in the local community is a plus.Experience working in office environment.Clerical skills to include: phone etiquette, filing, computer skills required, ability to manage several tasks and projectsEqual Opportunity Employer: The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin,marital status, disability, citizenship, sexual orientation, gender, gender identity, gender expression, or any other characteristic protected by law.