Research Patient Coordinator

Overview

Retina Consultants of Texas (RCTX) is seeking a Research Patient Coordinator to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible responsible for creating a positive patient experience by arranging patient transportation and welcoming patients as they arrive to clinic. The role will also assist with other Research functions as requested. This position will report to our Spurs Lane Clinic.

Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 6:30am-6:30pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. Clinic staff are provided with the opportunity for weekend hours if available.

Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients.

We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

In addition to being highly challenged professionally, in joining our practice, the following competitive benefits for full-time eligible employees after a 60-day introductory period:

• Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401 (k) retirement savings contributions both Roth and Traditional options starting date of hire.
• Employer Paid Benefits such as long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off and (8) paid holidays + (1) floating holiday annually.

Pay Rate is $17.00+ per hour and eligible for overtime.

RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.

Responsibilities

• Greet and check-in subjects through multiple platforms to include Microsoft Teams, Nextgen, MDI, and Realtime.
• Verify patient’s demographics and update profiles in all PM systems
• Complete appointment reminder calls to subjects
• Create and arrange transportation for research subjects
• Coordination of Superbills
• Confirm eligibility for injections by entering information regarding drug coverage, copay assistance programs and insurance benefits between multiple platforms.
• Ordering lunch, supplies, and other items as needed
• Assist Research with chart organization and appointment scheduling as needed
• Assist Coordinators as needed
• Completes other duties as assigned

Qualifications

Education Requirements

• High school diploma or equivalent

Experience Requirements

• Medical office experience preferred

Physical Abilities

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds at times.

Skills/Competencies

• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.
• Knowledge of grammar, spelling, and punctuation.
• Ability to operate office equipment
• Ability to effectively communicate and present information
• Ability to manage time, prioritize, and multitask.
• Ability to read, interpret, and apply clinic policies and procedures.
• Ability to identify problems, recommend solutions, organize and analyze information.