Delinquent Revenue Assistant

Delinquent Revenue Assistant Collections Division

The City of Greensboro is seeking a detail-oriented and customer-focused Delinquent Revenue Assistant to support the Collections Division in the recovery and management of delinquent accounts. This position plays an important role in maintaining accurate records, assisting customers, and supporting the collection of outstanding debts related to parking violations, assessments, and miscellaneous billings. If you are organized, adaptable, and able to balance research, customer service, and administrative work in a fast-paced environment, this is an excellent opportunity to build a meaningful career in municipal finance operations. Compensation and Benefits: Hiring Salary Range: $41,600.00 - $49,747.00. Full Salary Range: $41,600.00 - $73,176.00 Annually. Work Schedule: Monday-Friday 8:00 am - 5:00 pm. Note: Personal background record and credit check will be conducted as part of the hiring process.

The Collections Division supports the City's financial stability by managing delinquent accounts and ensuring responsible recovery of outstanding revenue. The division works closely with customers, external agencies, and City departments to resolve account issues while maintaining professionalism, accuracy, and compliance with applicable policies and procedures.

Why You'll Love Working With Us

• Play a direct role in supporting the City's financial operations
• Build expertise in collections, research, billing systems, and account management
• Work in a collaborative team environment focused on problem-solving and customer service
• Gain experience with municipal finance systems and regulatory processes
• Develop valuable administrative and analytical skills with advancement opportunities

About the Role

The Delinquent Revenue Assistant performs a wide variety of administrative, research, and customer service duties related to delinquent account collections and revenue recovery.

Key Responsibilities

• Identify, document, and support collection efforts for delinquent parking violations, miscellaneous billings, and special assessments
• Conduct skip tracing research to locate debtors and support collection activities
• Perform extensive research on NSF checks, delinquent assessments, and miscellaneous billing accounts
• Make initial collection calls before accounts are escalated to Delinquent Revenue Collectors
• Assist customers by resolving complaints and account concerns both by phone and in person
• Enter and update billing and assessment information within the CLCS assessment billing system
• Update records within the NC Debt Setoff application
• Coordinate regular file transfers with third-party collection agencies
• Prepare and maintain reports using Microsoft Word and Excel
• Support daily operations of the Collections Division through additional assigned duties

Additional Position Details

• Position requires strong attention to detail and the ability to manage multiple priorities
• Frequent customer interaction requires professionalism and effective communication skills
• Strong organizational, research, and data entry skills are essential
• Microsoft Word and Excel skills will be evaluated during the interview and screening process
• Requires adaptability and the ability to work efficiently in a fast-paced environment
• This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA)

Potential Career Path

Employees in this role may advance into positions such as: Delinquent Revenue Specialist? Collections Supervisor? Financial Operations Leadership Roles. The City of Greensboro supports professional growth and long-term career development across finance and administrative service areas.

If you're ready to put your administrative, research, and customer service skills to work supporting the City's financial operations, apply today and become part of the City of Greensboro team.