Service Center Coordinator

Service Center Coordinator

Location:

Byhalia, MS, US, 38611

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Our Offer to You

Volvo Group offers the opportunity to work in a dynamic and team-focused environment in a company that is well known for its state-of-the-art company culture and benefits. Our culture is about how we interact with each other, our customers, and with society as a whole. It helps us to achieve our business objectives, is firmly rooted in our history, and is critical to our company’s long-term success. It is the foundation on which everything else is built.

Volvo Group is defined by a set of five carefully chosen values, which include Customer Success, Trust, Passion, Change, and Performance. These values are a major force in guiding our day-to-day behavior and drive our decision making at all levels of the organization. Our values are easy to understand, and yet fundamentally important. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization.

Would you like to be a part of our team and join us on our journey?

Service Operations & Technology (SO&T) is the organization within the Volvo Group that secures and develops the service operations and technical solutions our customers depend on, every day, across the globe, for all brands of the Group. We sit at the heart of the Volvo Group’s service ambition, enabling uptime, trust, profitability, and sustainable growth for customers across the globe.

The world around us is changing fast, and the service business is becoming one of the most strategic growth areas for the Volvo Group. SO&T turns this momentum into action by translating strategy into concrete solutions and stable operations. Guided by a clear Customer First mindset, we work side by side with commercial and operational teams to secure uptime, create transparency, and deliver scalable, data‑driven services that unlock new business models and support a competitive, segmented offer.

Resilience and sustainability are built into everything we do. We design and run robust, AI‑enabled processes and systems that strengthen the end‑to‑end value chain, increase flexibility, and ensure we are always ready when our customers need us. At the same time, we actively contribute to the Volvo Group’s sustainability transformation by enabling circular and electromobility services, reducing emissions and waste in our operations, and helping shape a service ecosystem that is better for our people, our planet, and our company.

What you will be doing

The Customer Service Center Coordinator serves as the frontline representative of the company, responsible for delivering exceptional service experiences to customers through various communication channels such as phone, email, and forms. This person resolves inquiries, issues, and requests efficiently while maintaining a professional and empathetic demeanor, ensuring customer satisfaction and loyalty.

You will become a front-line member of Service Center team that provides a blend of customer service as well as problem solving specialist for a range of customer requirements.

Our goal is to continually improve customer experience. Volvo customer Service Center utilizes different systems to conduct customer interactions via phone and email. The Service Center Coordinator role is critical in capturing the voice of the customer and strives to provide the best possible customer experience, while meeting or exceeding customer expectations.

You will report to the Service Center Supervisor, and will be based out of Byhalia, Mississippi.

The hours for this position areMonday through Friday, 8:00AM to 5:00PM office.

Responsibilities will include:

• Act as the primary quality contact for customers, ensuring professional and timely communication regarding quality concerns and complaints.

• Investigate customer quality issues using structured problem-solving methodologies (8D, 5 Why, Root Cause Analysis) and coordinate corrective actions.

• Maintain strong knowledge of Quality Management Systems, customer requirements, and applicable industry standards.

• Analyze quality data, identify trends, and provide clear reports and updates to customers and internal stakeholders.

• Collaborate cross-functionally with Operations, Engineering, Supply Chain, and Customer Service teams to resolve quality issues and drive continuous improvement.

• Manage customer expectations, build trust, and maintain positive customer relationships during issue resolution.

• Ensure accurate documentation, compliance with quality procedures, and timely closure of customer complaints.

• Demonstrate strong analytical skills, attention to detail, customer focus, accountability, and the ability to manage multiple priorities in a fast-paced environment.

• Investigate and resolve issues related to shortages, overages, damages, wrong shipments, returns, expedited freight, inventory discrepancies, and transportation concerns.

Minimum Education and Experience:

• The ideal candidate for this position has a bachelor’s degree or equivalent.

• Two plus years’ experience with Supply Chain and/or Customer Service operations required

• Excellent written and oral communication skills in English is required, as English is the primary language

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $53,700 - $66,400 annually, and where applicable, bonus eligible.  The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:  

• Competitive medical, dental and vision insurance.

• Generous paid time off.

• Competitive matching retirement savings plans.

• Working environment where your safety, health and wellbeing come first.

• Focus on professional and personal development through Volvo Group University.

• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Trucks Technology & Industrial Division hire team players who are ready to create real customer impact. Our decentralized teams work close to our customers, with speed and autonomy, to build what they truly need.

Join us to collaborate on innovative, sustainable technologies that redefine how we design, build, and deliver value. Bring your curiosity, your expertise, and your collaborative energy, and together, we’ll turn bold ideas into tangible solutions for our customers and contribute to a more sustainable tomorrow.

Job Category: Supply Chain & Logistics

Organization: Trucks Technology & Industrial

Travel Required: No Travel Required

Requisition ID: 28335

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Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Memphis