Director, Agent Platform Product Management

Say hello to opportunities.

If youre looking to be part of whats next in communication youre in the right place.

At RingCentral we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolioAIR AVA and ACEbrings together automation assistance and insights across the entire conversation lifecycle. The result More seamless intelligent experiences for businesses everywhere.

With $2.5B in ARR and $250M invested in R&D annually were building the future of AI-powered business communications .

This is where you and your skills come in. Were currently looking for a Director Agent Platform Product Management to own the platform where developers build test and run voice agents on a global communications network. Voice messaging agent runtime and the human handoff on one platform. This is a hands-on role: you build alongside the team.

Why it matters: AI agents are becoming how businesses talk to their customers and developers are choosing their platform now.

Job Responsibilities:

• Set the strategy and roadmap for the agent builder runtime tools testing and evaluation
• Own developer growth: activation adoption and retention of developers on the platform
• Deliver natural low-latency conversations: turn-taking interruptions speech quality
• Let developers deploy agents in their own cloud in a hybrid setup or fully hosted
• Define packaging and usage-based pricing
• Stay hands-on: write specs prototype build agents on the product and dig into the data using AI coding tools
• Run the team AI-native: specs prototypes tests and analysis built with AI. Partner with engineering design and adjacent product teams
• Report progress to executive leadership

To succeed in this role you must have experience in:

• 10 years in product 5 on developer platforms real-time media or voice AI
• Grew a developer product: sign-up activation adoption retention community
• Hands-on: you write the spec build the prototype and use the product daily. AI-native software development: you build with AI coding agents every day and have changed how your team works
• Shipped a voice agent product or a real-time platform at scale with revenue
• Deep fluency in speech-to-speech turn-taking WebRTC and SFUs
• Priced and metered a usage-based platform
• Decide what we build and what we partner for even when the data is incomplete

Success looks like: developer growth (activation adoption retention); developers building and running agents on the platform; growing live agent usage; conversation latency and quality; revenue growth.

What we offer:

• Comprehensive medical dental vision disability life insurance
• Health Savings Account (HSA) Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF Preservation Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice document creation and estate planning
• Employee bonus referral program
• Debt refinancing assistance
• Employee perks and discounts program

RingCentrals work culture is the backbone of our success. And dont just take our word for it: we are recognized as a Best Place to Work by BuiltIn the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentra l

RingCentral is a global leader in agentic voice AIpowered business communications delivering an integrated platform for business phone SMS contact center workforce engagement management video collaboration and messaging. As the communications layer connecting businesses and customers RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey before during and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls assist in the moment and analyze every interaction enabling businesses to work smarter respond faster and connect more meaningfully with their customers. Visit to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations please click on the following link to learn more about how we can assist you.

If you are hired in Belmont CA the compensation range for this position is between $240800 and $293700 for full-time employees in addition to eligibility for variable pay equity and benefits. Benefits may include but are not limited to health and wellness 401k ESPP vacation parental leave and more! The salary may vary depending on your location skills and experience.

Required Experience:

Director