Developer Advocate, AI Enablement

Role Description

As Symetra's first Developer Advocate, your goal will be to help everyone at the company get more out of AI. You'll work with two primary audiences: business teams adopting tools like ChatGPT and Claude, and engineers getting the most out of AI-assisted development. You'll run training and office hours, build and share best practices, manage our enterprise AI tooling, and make our tools and capabilities easy to use. When needed, you'll pull in engineers or leaders from our team.

What you will do

• Help business teams use AI tools like ChatGPT and Claude well, through training, onboarding, and support.
• Help engineers get the most from AI-assisted development, through office hours, best practices, and other guidance.
• Manage our enterprise AI accounts and tooling and make our data and capabilities easy to use (for example, working with engineering teams to set up MCP servers that give AI access to their applications).
• Define what good AI adoption looks like, track it, and double down on what works.
• Create engaging content, written and video, plus the demos and examples that turn AI from a buzzword into something people use.
• Partner with groups already driving this work (the innovation community, engineering COE, analytics engineering and cloud office hours, and more) on training and joint efforts.

Qualifications

• An experienced technical communicator (typically 5+ years across engineering, developer relations, or enablement) who can teach and influence both engineers and business users.
• Hands-on with AI yourself: fluent with AI coding agents (like Claude Code) and modern AI tools, with real things you've built.
• Enough engineering ability to build integrations and demos (for example with Python and APIs) and earn engineers' trust.
• Strong writing and presentation skills: docs, talks, and office hours.
• A knack for driving adoption and measuring what works.

Benefits

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.

Company Description

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI).