Director, Program Management

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At Unboxed we help companies develop skills at the pace of change. We leverage our advanced technology, engaging content, and years of experience with industry leaders to empower employees to upskill, improve, and thrive in a rapidly changing business world. To meet these objectives, we are seeking a Director, Program/Project Management.

The Director, Program Management is a senior leader responsible for delivering Unboxed Technology's most complex, cross-functional initiatives, including projects across learning experience design (LXD), custom software, SaaS, and consulting. As the main point of accountability for client projects and retainers, the Director manages scope, budget, timeline, and resources to ensure high-quality execution and strong client relationships.

The Director also leads strategic resource planning across LXD and consulting teams, overseeing bandwidth, capacity, and contractor management to align talent with organizational priorities. As a people leader, the Director onboards, coaches, and develops project managers, builds team capabilities, and fosters a culture of excellence. A key member of the Delivery Leadership Team, the Director drives continuous improvement, operational rigor, and client-focused results.

Specific Responsibilities:

Project Management:

• Manage client programs that include the full scope of Unboxed's products and services, from consulting to custom training to SaaS platforms. This involves managing the work of cross functional delivery teams with unique workflows and ensuring smooth communication internally and with the client, as well as seamless development and delivery. Programs may require projects setting scope, building timelines, tracking milestones, and staying on budget and schedule
• Help clients and stakeholders understand Unboxed's process and their role, setting expectations early and adjusting them as needed
• Plan and lead client check-ins and reviews to gather feedback, make updates, and keep projects moving forward
• Keep all documentation up to date, including budgets, status reports, change logs, and project plans. Lead meetings to review and discuss this information with both internal teams and clients

Resource Management

• Lead team resource planning by aligning the right people to the right work based on project needs and timelines
• Work closely with internal and client teams to understand staffing needs and ensure coverage for key deliverables
• Match team members to tasks by evaluating their skills and experience
• Monitor team bandwidth, adjust assignments, and resolve any resource challenges early
• Fill short-term or specialized gaps by bringing in surge contractors when internal capacity is limited
• Partner with Business Development and Sales teams to understand upcoming work and support resource planning for new opportunities

Retainer Management & Earned Revenue Reporting

• Manage client retainers (contracts with flexible spending allowances), including budget, scope, and how fees are applied. Adjust plans as client needs change
• Track work completed and connect it to how revenue is earned over time
• Forecast future spending and regularly update financial projections
• Keep clients informed on how funds are being used, what's left, and what to expect going forward
• Make sure delivery plans and team efforts align with both client goals and financial targets
• Coach and support project managers in accurately tracking and reporting earned revenue for their projects

Key Skills:

• Strong business acumen and the ability to make data-based decisions.
• Comfortable managing budgets, capacity and other key metrics
• Flexible, detail-oriented, and focused on finding solutions amongst shifting priorities.
• Familiar with both waterfall and agile project management methods, tools (JIRA and Kantata a plus), and workflows.
• Excellent communication skills and ability to drive stakeholder alignment and manage crucial conversations with poise

NOTE: Preferential consideration given to qualified candidates who live within 150-200 mile radius of Richmond, VA.

Requirements

• 7+ years project management experience managing complex, cross-functional, client-facing projects in a fast-paced environment, including navigating difficult client conversations regarding budget, timeline, and scope
• Strong track record of working across teams (delivery, sales, finance, ops) to get alignment and results.
• Experience managing budgets and P&Ls.
• People management and team leadership experience required.
• Up to 20% travel required (more if located outside of Richmond, VA)

Benefits

Unboxed team members benefit from our comprehensive compensation and rewards program which includes:

• Competitive salary and benefits
• Ample paid time off - 5 weeks PTO (pro-rated in 1st year), 6 paid holidays plus winter break between 12/26 and 1/1
• Dynamic and convenient office locations - unlimited snacks, casual dress code, covered parking and gym on site
• Open communication and a commitment to fostering teamwork across the organization

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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