Desktop Support Specialist

Overview Senior Lead Acquisition | Expertise in Recruiting Position : Desktop Support; Location : Knoxville, TN (Onsite) Type : Full time Responsibilities Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Server mounting/movement Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good Knowledge of DHCP, DNS Maintain IT inventory, coordinate vendor support, and assist with procurement Strictly adhere to defined Service Level Agreements (SLA’s) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Preferred Skills Excellent problem-solving, communication, and documentation skills Ability to work independently and manage technical issues Willingness to learn new technologies and adapt to different roles Good to have any or more certificates such as: CompTIA A+ Qualifications Experience in desktop support and hands-on IT operations Strong knowledge of hardware/software troubleshooting, networking basics (DHCP, DNS) Experience with Office 365 support Employment details Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting #J-18808-Ljbffr