Medical Assistant 3

Under the supervision of the MA Supervisor/Administrative Nurse Manager, the Hospital Asst III: performs patient care duties directed toward positive patient outcomes. Job duties include but are not limited to: checking in patients, collection of vital signs, collecting patient information as directed by a healthcare provider, coordinating clinic flow to ensure maximum efficiency for the health care providers and patients, assisting providers with procedures as needed, transporting patients, coordinating video visits, coordinating the exchange of patient information with outside practices and maintaining a clean, safe patient care environment. The Hospital Asst III demonstrates excellent internal and external customer service skills, supports fellow nursing staff and clinic providers as needed, ensures proper and accurate documentation of patient/provider communications, participates in quality assurance, quality control and quality improvement projects, maintains clinical logs (ie: POCT logs), participates in medical record audits, participates in quality improvement projects and schedules patient appointments as needed. This Hospital Assistant III functions in the outpatient clinical settings at all UCSF Health sites (Parnassus, Mt. Zion, joint UCSF health partnerships, Satellite Clinics, or with UCSF Faculty at other off-site clinic sites, et al).

DUTIES & ESSENTIAL JOB FUNCTIONS

%

of time

Essential Function (Yes/No )

Key Responsibilities

(To be completed by Supervisor)

70

Manage patient flow through clinic, including vital signs, verbal history & medication reconciliation, documentation, rooming and cleaning of exam rooms, and efficient communication with colleagues

Coordinate exchange of patient records via telephone, fax, and through the electronic medical records system

10

Communicate clinical and/or logistical information to patients or retrieve information on behalf of the clinical team

10

Assist patients with completion of forms or MD letters

5

Maintain stocked items in clinic and support areas

5

Escalation of customer service issues to management as needed

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence,and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metricsassociated with department/unitand meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility.

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Performs duties or activities related to patient care and staff support as assigned.

REQUIRED QUALIFICATIONS

• A minimum of 1 year of Medical Assistant experience in an Primary Care clinic.

• This position requires flexibilityto orient and work at all UCSF Medical Center locations.

• CPT-1 certification current with the State of California

PREFERRED QUALIFICATION

• At least 2 years of outpatient medical assistant experience

• Proficiency with Microsoft Office programs

• Proficiency with EPIC or similar electronic medical record system

• High School Diploma or equivalent

• Second language skills

REQUIRED LICENSES/CERTIFICATIONS

• Certification from an approved Medical Assistant program.

• Current CPR BLS card

• CPT-1 certification current with the State of California

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

REQUIRED QUALIFICATIONS

• A minimum of 1 year of Medical Assistant experience in an Primary Care clinic.

• This position requires flexibilityto orient and work at all UCSF Medical Center locations.

• CPT-1 certification current with the State of California

PREFERRED QUALIFICATION

• At least 2 years of outpatient medical assistant experience

• Proficiency with Microsoft Office programs

• Proficiency with EPIC or similar electronic medical record system

• High School Diploma or equivalent

• Second language skills

REQUIRED LICENSES/CERTIFICATIONS

• Certification from an approved Medical Assistant program.

• Current CPR BLS card

• CPT-1 certification current with the State of California