Plumbing Service Technician

General Job Description Position Overview The Plumbing Service Technician is responsible for performing plumbing service, maintenance, repair, and troubleshooting activities for residential and commercial customers in accordance with company standards, safety requirements, and applicable codes. This role works independently on routine service calls while supporting operational efficiency, quality workmanship, and customer satisfaction. Primary Responsibilities Diagnose, service, repair, and maintain plumbing systems, fixtures, and related equipment. Perform plumbing troubleshooting, inspections, repairs, and service work in accordance with company standards and applicable codes. Read and interpret work orders, specifications, diagrams, and service documentation to complete assignments accurately and efficiently. Identify plumbing issues and implement corrective actions to restore system functionality and operational performance. Coordinate with field personnel, supervisors, customers, vendors, and internal departments regarding service activities, material needs, and job updates. Maintain accurate service records, work orders, inspection reports, and jobsite documentation. Ensure compliance with company policies, safety procedures, plumbing codes, and operational standards. Maintain tools, equipment, vehicles, and work areas in safe and organized condition. Support jobsite organization, material management, and operational efficiency during service activities. Provide professional customer interactions and communicate service recommendations and repair information clearly to customers. Assist with training and supporting entry-level service technicians as assigned. Perform additional duties as assigned. Minimum Education None Minimum Years of Experience 2-4 Specific Qualifications Required Skills and Abilities Working knowledge of plumbing systems, troubleshooting procedures, service practices, and plumbing codes. Ability to read and interpret technical documents, diagrams, and work instructions. Strong organizational, communication, and problem-solving skills. Ability to manage multiple service calls and priorities in fast-paced field environments. Knowledge of workplace safety practices and customer service expectations. Ability to safely use hand tools, power tools, plumbing equipment, testing devices, and mobile technology. Strong attention to detail and commitment to quality workmanship and customer satisfaction. Ability to work independently and collaboratively as part of a field service team. Ability to pass pre-employment screenings such as background and motor vehicle record checks. English speaking, reading, and writing preferred, and required where necessary to perform job duties. Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners. Education/Experience High school diploma or equivalent preferred. Previous plumbing service, repair, installation, or related field experience preferred. Completion of plumbing trade training or apprenticeship preferred. Relevant industry certifications or licenses preferred, and required where necessary to perform job duties. Ability to pass background check. Physical Requirements and Work Environment Use ladders, hand tools, plumbing equipment, service materials, testing devices, and mobile devices. Ability to work overtime, modified schedules, or occasional weekends as business needs require. Stand, walk, climb ladders and stairs, kneel, bend, stoop, crouch, crawl, reach, and lift throughout the workday. Sit for extended periods while driving to and between job sites. Work on active job sites, indoors and outdoors, including attics, crawlspaces, and confined or elevated spaces, with exposure to varying weather, construction noise, dust, and other job site conditions. Wear safety gear such as Personal Protective Equipment. Maintain dependable transportation and consistent, reliable attendance to meet customer service and operational needs. Ability to exercise sound judgment and make independent decisions within established company policies and procedures. Communicate in person, by phone, and electronically, including on a tablet, smartphone, and other office technology. Travel as required to support project and operational needs. Perform all work on-site and in person; this is not a remote or hybrid position. Lift, carry, push, and pull at least 50 pounds. This position is not eligible for visa sponsorship or work authorization support. Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship. License Required Yes Job Locations US-OH-Cincinnati Company Overview IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States. Our commitment to our employees is reflected by our actions: Safety is Priority One – and our record shows it Competitive Pay Company 401K plan with Employer Contribution Match Company Paid Time Off Company Paid Life Insurance Choice of Medical Coverage including Prescription and Short Term Disability Plans Choice of Dental and Vision Coverage Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage Auto and Home Insurance Discount Programs EEO Statement PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid. EEO & Affirmative Action The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal Disability Accommodation IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at View phone number on click.appcast.io or any IES office to request assistance. IES Participates in E-Verify/IES participa en el programa E-Verify E-Verify Information/ Información sobre E-Verify English/Español Right to Work/Ley de Derecho al Trabajo English/Español #J-18808-Ljbffr