CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

Do you have great communication skill and love building and growing relationships with others? Are you a process driven, detail oriented person with a strong character and sense of urgency who demonstrates superior time management, organizational, leadership and problem solving skills? Do you like a fast-paced environment where accuracy, quality focus, and follow-through are a must? Then this is the job for you! We're looking for a talented and passionate individual to help us take our already successful sales effort to the next level and join our company as a Customer Service Representative.

The Customer Service Representative will focus on delivering exceptional service and building strong customer relationships. As a Customer Service Representative, you will be the primary point of contact for our valued customers. Your role will involve handling inquiries, resolving issues, and ensuring that every interaction leaves a positive impression. You will work closely with our sales, production, and logistics teams to ensure seamless communication and efficient order processing.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, and in-person visits.
• Provide accurate information about our products, services, pricing, and delivery times.
• Process orders, track shipments, and manage customer accounts.
• Establishes and maintains customer relationships to grow profitable sales and manages assigned revenue and up sells
• Communicate service level issues and Resolve customer complaints and concerns with professionalism and empathy. Maintain customer satisfaction by promptly following up on inquiries and feedback.
• Coordinate with internal departments to ensure timely resolution of issues.
• Assist in identifying opportunities for process improvement and customer service enhancements.
• Services existing accounts, obtains orders/ seek out opportunities with new/existing customers; makes personal sales call at customer sites on occasion
• Coordinates cost reductions and monitors inventory/production to ensure on time delivery
• Follows-up on all generated quotations to assure that the customer is being serviced and to document the outcome of the proposed solution
• Maintains ERP system timely
• Completes sales call and expense reports on a timely basis

Qualifications:

• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced environment and manage multiple priorities. Able to multitask, prioritize, and manage time efficiently.
• Proficiency in MS Office and CRM software; experience with ERP systems is a plus.
• Comfortable making calls to customers and talking to new people
• Self-motivated and self-directed. Must possess an energetic, outgoing, and friendly demeanor
• In-depth understanding of company services and its position in the industry
• Knowledge of sales process from initiation to close
• Ability to work independently or as an active member of a team
• Inside sales experience or related sales experience preferred
• High school diploma required; additional education or certification in customer service is advantageous

Why Join Us:

• Competitive compensation package and benefits.
• Opportunity to make a significant impact on operational efficiency and quality.
• Collaborative and innovative work environment.
• Career development and growth opportunities within a growing company.