B2B Collections Specialist

Job Description

Job Description

Collections Specialist – B2B/Commercial

Welcome to a unique collaborative environment where financial services meet tax credit expertise. At FinTitan and ERTC.com, we are united in our mission to help businesses navigate through financial complexities and recover from the pandemic's impact. As a member of our team, you will have the unparalleled opportunity to work across two industry-leading companies that are shaping the future of financial services and tax credit services.

ERTC.com is the nation's largest Employee Retention Tax Credit (ERTC) company. We are dedicated to maximizing refunds and minimizing risks for small businesses. Our team of licensed American CPAs and tax specialists work tirelessly to ensure businesses get the highest possible funding.

Fintitan is a fast-growing advisory firm that helps U.S. companies unlock valuable federal tax credits and other government incentives while delivering measurable financial impact for small and mid-sized businesses. Our mission is rooted in helping business owners recover capital through proactive outreach and trusted consultative selling. As a high-velocity startup, we offer a growth-oriented environment where individual insight and performance directly drive financial clarity and company expansion. Our culture is data-driven, transparent, and collaborative, rewarding precision, accountability, and initiative.

Position Overview

The Collections Specialist will manage a portfolio of commercial accounts and lead recovery efforts for overdue balances through strategic outreach, negotiation, and account resolution. This role is heavily focused on business-to-business (B2B) collections, requiring strong phone communication skills, UCC collections knowledge, and the ability to create customized repayment solutions.

This is an ideal opportunity for someone who thrives in a fast-paced, metrics-driven environment and enjoys solving complex financial challenges. 

Responsibilities:

• Manage a portfolio of B2B accounts and drive recovery of outstanding balances
• Conduct high-volume outbound calls to negotiate payment arrangements and resolve delinquent accounts
• Develop and implement effective collection strategies and customized workout solutions
• Apply UCC collections knowledge to secured debt recovery and collateral-related matters
• Investigate and resolve billing disputes in partnership with internal teams
• Handle escalated accounts, including skip tracing, legal referrals, repossessions, and charge-offs
• Maintain accurate account documentation and provide reporting on collection activity and performance metrics
• Ensure compliance with company policies and applicable regulations, including BSA and OFAC requirements
• Identify opportunities to improve collection processes, efficiency, and recovery rates

Requirements

• A bachelor’s degree is preferred; a high school diploma or GED is required.
• 3 or more years in collections, with B2B collections experience and UCC collections knowledge.
• Proficient with Google Suite and collections software; experience with CRM or ERP systems preferred.
• Strong data analysis and reporting skills to drive decisions and optimize collections strategies.
• Comfortable working in a high-call-volume environment with multiple accounts and tight deadlines.
• Exceptional negotiation and problem-solving skills, with the ability to adapt to changing situations.
• Strong communicator with confident phone presenceSelf-motivated, organized, and results-oriented
• Positive attitude with a team-first mindset
• Comfortable working in a fast-paced, goal-driven environment

Benefits

• $55K+ Base + Monthly Performance Incentives
• Full-Time | Monday–Friday, 9:00 AM–6:00 PM
• Weekly lunches and stocked breakroom
• High energy culture
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Paid Time Off
• Employee Assistance Program (EAP)