Associate Manager, Visual Experience Production

Job Description

Who You Are:

You are an organized, detail-oriented production professional with strong coordination skills and a deep understanding of fabrication workflows. You excel in fast-paced environments, enjoy problem-solving, and bring clarity and structure to complex production processes. You thrive in a support leadership role, balancing multiple priorities with accuracy, efficiency, and a collaborative mindset.

What You'll Do:

North America Production Execution

• Coordinate and manage production for all North America VM projects, including seasonal props, fixtures, sets, and NA-specific windows
• Coordinate North American graphics rollouts, including artwork and asset coordination, production tracking, distribution, and execution across store locations
• Liaise with NA vendors for day-to-day communication, timelines, samples, and deliverables
• Ensure all NA production reflects approved creative direction, technical specifications, and budget constraints
• Track deliverables across multiple concurrent projects and communicate updates to Manager, Global VE Production
• Partner closely with the Production Coordinator on day-to-day priorities and workflows, providing guidance, recommending best practices and processes, and helping resolve production-related questions as needed. Both roles report directly to the Manager, Global VE Production.

Global Window Production Support

• Support global window production by managing asset routing, sample intake, logistics, and NA distribution
• Coordinate with regional and global teams to ensure stores receive window assets on time and in correct specifications
• Track global production timelines and assist with organizing prototypes, pre-production samples, and required documentation
• Maintain cross-functional communication with Execution and Design partners during the global rollout process

Vendor Coordination

• Coordinate North American graphics rollouts, including artwork and asset coordination, production tracking, distribution, and execution across store locations
• Serve as a key point of contact for vendors, managing communication across scheduling, material samples, deliverables, and installation support
• Escalate quality, feasibility, or timeline concerns to the Manager, Global VE Production
• Ensure all production requests, quotes, and updates follow standardized processes
• Support vendor onboarding, documentation updates, and database maintenance

Budget Tracking & Administration

• Track, reconcile, and maintain Global production budgets under the guidance of the Manager, Global VE Production
• Prepare PO requests, vendor invoices, and budget reconciliations
• Consolidate vendor quotes and submit to Manager for review
• Support financial reporting to ensure accuracy and alignment to approved budgets

Technical Production Support

• Support technical review of materials, finishes, prototypes, and production samples under Manager direction
• Ensure technical files, drawings, and specs are accurate before vendor submission
• Provide feasibility input and help troubleshoot production challenges where needed
• Maintain documentation of technical specifications and production standards

Cross-Functional Collaboration

Partner with:

• North America VM field teams
• Global VM Execution team
• VE Design team (for creative-to-technical alignment)
• Synchronize timelines, share updates, and support installation planning and execution
• Ensure communication between internal teams and vendors remains clear, timely, and actionable

Installation Support & Store Visits

• Provide onsite support for major installations, including flagships, seasonal window launches, and high-priority NA activations
• Ensure installation quality aligns with production standards and approved creative direction

Operational & Workflow Support

• Maintain production calendars, trackers, documentation, and workflow systems
• Route samples, materials, prototypes, and assets to required partners
• Support the Manager with project recaps, process documentation, and continuous improvement initiatives
• Assist with maintaining production archives and standards documentation

Measures of Success

• Accurate and timely delivery of Global VE production projects
• High-quality production outputs aligned to approved specs
• Effective coordination with vendors and internal partners
• Strong contribution to global window rollout preparation and logistics
• Budget accuracy and timely financial reconciliation
• Smooth installations, fewer escalations, and efficient problem resolution
• Positive cross-functional feedback from NA and global VM partners

You'll Need to Have:

• 3-5 year’s experience in production, fabrication, retail VM, or related fields
• Proficiency in Microsoft Excel for maintaining production timelines, tracking project milestones, and managing budgets.
• Strong understanding of production processes, materials, and vendor workflows
• Experience coordinating multiple projects simultaneously
• Strong communication and relationship-building skills
• Ability to stay organized and maintain accuracy in a fast-paced environment
• Proficiency in production-related tools and platforms; Adobe Suite experience is a plus
• Experience supporting budget tracking and vendor finance processes

We'd Love to See:

• Familiarity with Smartsheet for tracking and coordinating graphics rollouts across locations
• Familiarity with Concur for finance, budgeting, and expense management
• Operational organization & multitasking
• Technical awareness & feasibility orientation
• Problem-solving & adaptability
• Vendor communication & coordination
• Budget tracking & process discipline
• Collaboration across VM & creative functions
• Detail focus & executional rigor

MK Perks:

• Generous Holiday Schedule and Vacation Days
• Summer Fridays
• Internal mobility across Capri Brands (Michael Kors, Jimmy Choo)
• Michael Kors, Jimmy Choo Discount
• Exclusive Employee Sales
• Fav 5 Cards (MK Discount for friends and family)
• 401k Match
• Paid Parental Leave
• Thrive Wellness Program
• Commuter Benefits
• Gym Discounts

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at View email address on ziprecruiter.com.

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.