Host at Ritual House

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Training & development

Front Desk Host/ess

COMPANY AND CULTURE DESCRIPTION:

Ritual House is a trendy restaurant concept located in the Historic Union Trust Building in the heart of Downtown Pittsburgh. We specialize in Elevated American cuisine with global influences, a dynamic hand crafted cocktail program, a vibrant atmosphere, and a truly unique dining experience.

JOB POSITION DESCRIPTION:

We are looking for a restaurant front desk host or hostess to greet, communicate and accommodate all our guest's
needs during their visit. Our front desk host/ess needs to be friendly and personable. Front desk
host/ess will make reservations, check guests in for their reservation, answer calls and be able to answer any
guests questions and concerns. Our front desk host/ess are the first impression and last impression of our restaurant.

RESPONSIBILITIES:

• Greet and interact with guests in a warm, friendly and professional manner
• Provide exceptional service by listening, communicating and responding to guests needs
• Use computer system to check in/ out guests and make reservations for guests
• Be able to answer phone calls, and execute all front desk operations
• Know all safety, security and emergency procedures
• Communicate guest information to food servers, server assistants and bartenders

QUALIFICATIONS:

• History as a front desk or related hospitality experience
• High School Diploma/ GED
• 1+ years customer service experience required
• Familiarity with computer or restaurant software (training will be provided)
• Ability to communicate in person and on the phone
• Organized and detail-oriented
• Ability to work in fast-paced environments
• Customer service experience

BENEFITS:

• growth opportunities available