Assistant General Manager

Job Description

Job Description

Job Purpose:

The Assistant General Manager supports the overall operations of the bakery-cafe to ensure company standards are maintained and continually improved. They are responsible for assisting in coaching and developing the team, creating a differentiated guest experience, growing sales, and maximizing profitability. They assist the GM in creating a culture of professionalism, teamwork, hospitality, and Panera Warmth.

Duties & Responsibilities:

Maintain Quality Bakery-Cafe Operations While Ensuring Guest Satisfaction

• Demonstrate leadership and effective planning in staffing, scheduling, people development and succession planning.
• Drive accountability for the success of the bakery-cafe by making key-decisions and solving problems.
• Act as a role model and demonstrate professional behavior to bakery-cafe team as well as to guests.
• Uphold and coach the achievement of Food Safety standards.
• Upgrade and improve bakery-cafe operations when needed, maintain quality of product and service.
• Adhere to bakery-cafe systems and processes to accomplish day-to-day operations.
• Follow company policies and procedures and comply with all state and federal regulations.
• Coach and follow up with team members to ensure the bakery-cafe adheres to operational standards.
• Safeguard the team by maintaining a healthy and safe workplace, environment, and culture.

Management and Development of Team Members

• Lead cafe through people development, coaching, planning and prioritization and creative problem solving.
• Own all aspects of supervising the overall operation of the bakery-cafe.
• Hire, train, motivate and manage the performance of team members to ensure the bakery-cafe is staffed to ensure quality standards and exceptional guest service.
• Teach and delegate to managers and team members in order to build subject matter experts within the bakery-cafe team.

Financial Contribution

• Execute company and bakery-cafe strategies for sales growth and flow through.
• Manage team member labor and help cafe maintain profitability.
• Maintain cafe costs and inventory.

Working Conditions:

• This role requires flexible hours including nights and weekends in a fast-paced environment with shifting priorities.
• This role requires the ability to keep cool under pressure and deal with multiple types of people in a calm and fair manner.
• While performing this job, the incumbent is regularly required to stand, sit, talk, and hear in a loud environment.
• Must be able to lift 40lbs.
• Role requires standing for long periods of time with a break, repetitive motions, bending, stooping, stretching and ability to use a step ladder.

Qualifications:

• 1+ years of experience as an Assistant Manager.
• Shown demonstrated ability to drive positive results and understanding of the business.
• Completed Advanced Leadership Development Program for AGM development.
• Demonstrated an ability to run great shifts and coach team members.
• ServSafe certified.
• Minimum age - 18 years of age.
• Ability to pass background check.