Cloud Release Quality Manager

Cloud Release Quality Manager AI-Enabled Release Program Manager Remote, United States JOB OVERVIEW Are you passionate about building enterprise cloud solutions, and excited about using AI to reinvent how software gets released? We are seeking a highly organized, proactive, and technically curious Cloud Release Quality Manager to lead and coordinate software releases across our cloud platforms. In this role, you will manage release timelines, coordinate cross-functional efforts, drive release readiness, and ensure successful delivery of new features, hotfixes, and enhancements. Beyond traditional release management, you will champion the use of AI agents and automation to modernize release operations — improving efficiency, speed, and consistency across the organization. RESPONSIBILITIES AND DUTIES Release Planning and Execution - Develop and manage end-to-end release timelines, ensuring milestones are clearly defined and achievable. - Coordinate cross-functional teams including product, engineering, QA, support, and operations to align on release scope and quality goals. Work closely with the cross functional leads to manage release quality goals. - Track release checkpoints, including Definition of Done (DoD) reviews, to ensure feature and infrastructure completeness. - Facilitate go/no-go meetings, ensuring all release stakeholders are aligned on readiness and risk. - Provide clear and timely status updates to stakeholders, including executives, through dashboards, reports, and briefings. AI & Release Automation - Act as an AI enthusiast and builder: design, develop, and deploy AI agents that automate release activities (e. g. , Branch-Diffs status reporting, checklist validation, ticket triage, readiness checks) to improve operational efficiency and release speed. - Automate Release Readiness efforts end-to-end, establishing best practices and standardizing release processes and tooling across the organization. - Identify manual, repetitive release workflows and prioritize them for AI-driven or scripted automation. - Partner with engineering and platform teams to integrate AI agents into existing CI/CD and release tooling. Release Readiness & Compliance - Confirm completion of necessary documentation, training materials, and internal handoffs ahead of release.

- Create and manage deployment tickets for production releases and hotfixes, coordinating necessary approvals and processes. - Ensure all release activities adhere to established compliance and security requirements, and support ongoing compliance audits. Issue & Defect Management - Lead customer defect triage meetings, working with support and engineering teams to prioritize and track issue resolution. - Monitor post-release metrics and feedback to identify areas for improvement in release processes and product quality. - Work closely with customer success and support to understand customer sentiment. Review customer surveys for quality indicators. Risk Management & Communication - Ensure artifacts for compliance (SOC, ISO, etc. ) are correct and support audits as required. REQUIRED SKILLS AND QUALIFICATIONS - 1 to 3 years of release management experience, preferably in cloud-based software development environments. - AI enthusiast with hands-on ability to build and deploy AI agents (e. g. , using LLM APIs, low-code agent platforms, or scripting/automation frameworks) to automate release activities and improve operational efficiency and speed. - Demonstrated experience managing complex release processes in SaaS, PaaS, or cloud-native environments. - Strong understanding of Agile methodologies, DevOps practices, and CI/CD pipelines. - Excellent organizational, communication, and cross-functional collaboration skills. - Proven ability to manage multiple releases and deadlines simultaneously.