Field Service Manager

A bit about us:

Our client is an industry leading manufacturing company that delivers state of the art products to the steel and iron industry

Why join us?

Medical
Dental
Vision
PTO
401K
and more!!

Job Details

The Lead Service Engineer will oversee and coordinate all service activities across North America while managing a small field service team (USA, Mexico - 3 people). In addition to leading local service operations, this role will actively perform field service, installation, and commissioning activities, ensuring customers receive exceptional support and solutions.

Key Responsibilities:

Installation & Commissioning of New Systems

Supervise installation and commissioning of advanced scanning systems through to final acceptance.

Perform pneumatic, mechanical, and electrical start-ups for new systems.

Configure and customize software for each system according to customer specifications.

Services & Aftersales Support

Conduct preventive and unscheduled maintenance on laser and scanning systems.

Troubleshoot electrical, mechanical, pneumatic, and automation issues; perform first-level diagnosis and collaborate with the global technology center as needed.

Execute mechanical, electrical, and pneumatic repairs; locally source replacement parts when necessary.

Verify measurement accuracy and provide detailed performance reports to customers.

Maintain accurate records of all activities using cloud-based customer tracking tools.

Identify opportunities for system upgrades or new system sales.

Respond promptly to customer service requests and proactively support customers experiencing challenges.

Schedule and perform maintenance for customers under service contracts.

Travel within the USA 50-75% of the time.

North America Service Management

Lead, train, and develop the local service team to ensure professional growth and high performance.

Coordinate service activities, including planning, ticketing, and contract management.

Ensure workload is balanced across the team and act as the primary local contact for post-sales service.

Manage spare parts inventory and service tools for the team.

Qualifications & Requirements

Experienced technician or engineer in industrial maintenance, electromechanics, or mechatronics.

Minimum 10 years of experience as a field service and commissioning engineer, ideally with small team management in heavy industry.

Skills & Attributes

Strong commitment to workplace safety and operational excellence.

Excellent technical communication, analytical, and presentation skills.

Proven problem-solving and decision-making abilities.

Ability to build and maintain collaborative relationships with global, cross-functional teams.

Proficient in Microsoft Office (Excel, Word, Outlook, SharePoint); CAD or modeling tools a plus.

Highly motivated, proactive, and results-oriented.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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