Customer Solutions Specialist (Hybrid Work Schedule)

Customer Solutions Specialist (Hybrid Work Schedule) As the fastest‑growing distributor of restaurant equipment, HVAC, and residential appliance parts, we emphasize core values with safety as a priority. We seek passionate people from diverse backgrounds who bring enthusiasm, integrity, courage for change, humor, and a commitment to excellent customer service. The Job at a Glance The Customer Solutions Specialist (internally known as the Parts Expert) assists with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a team that provides top‑notch customer service, upholding Parts Town’s high‑quality standards and exceeding customer expectations daily. A Typical Day Handle 50–70 inbound customer interactions a day (phone and email) while delivering an exceptional experience. Process customer requests: order entry, status updates, part number identification, pricing, availability, returns. Collaborate with customers, manufacturers, and internal departments to meet customer needs. Requirements At least 1 year of customer service experience (face‑to‑face or telephone). Stellar organizational, multitasking, and computer skills. Excitement for high‑volume calls while maintaining a friendly demeanor. Proficiency in MS Office and a reliable high‑speed internet connection. Positive, outgoing, team‑spirited personality; strong communicator; English proficiency (bilingual a plus). Availability Monday–Friday 10:00 AM–7:00 PM (MST) with flexibility; first 3 weeks of training Monday–Friday 8:00 AM–5:00 PM (MST). Benefits Team member appreciation events and recognition programs. Monthly IT stipend. Casual dress code. On‑demand pay options. Health, dental, and vision insurance. 401(k) with match. Employee assistance programs. Paid time off, sick leave, holidays, parental leave, professional development. Profit‑sharing and annual bonus opportunities depending on role. Salary Salary range: $37,348.78 – $50,403.56 annually ($17.96 – $24.23 hourly) based on qualifications, experience, and location. About Your Future Team We value transparency, collaboration, growth, and work‑life balance. We celebrate a vibrant workplace culture with potlucks, outings, and opportunities to share your interests, whether in sports, comics, cats, or baking. Parts Town is an equal‑opportunity employer. All qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status. #J-18808-Ljbffr Parts Town