Space Planner

Space Planner - Move Coordinator

Bill Rate: $42/HR Hours: M-F 8am - 6pm, some OT expected Location: 731 Lexington Ave., New York NY

Overview of Work Environment/Client Nuances: Ticket based Big project coming up with a planned move from one building to another building. Team Overview: Will be working with team members who work remotely. Candidate will be trained by reporting manager in person. Candidate will be sitting alongside other team members who report to other managers Resource's typical working day: Responding to tickets in queue - New hires - Transfers - Moves Lots of communication between teams Coordinating with the outside vendors to ensure moves are executed quickly and efficiently

Must Have Skills: High attention to detail Excellent customer service skills Fast learner

Nice to have skills: Tririga knowledge highly preferred - IBM TRIRIGA, a powerful Integrated Workplace Management System (IWMS)

Years of Experience: 3-5 years Software skills: Microsoft Office suite

Interview process: 1st round virtual via Zoom, 2nd round on site with client managers

Position Summary - Space Planner

The Space Planner

The Space Planner is part of the Move Operations Team, planning and coordinating all details of the move and being on-call to support and troubleshoot any move related issues. The Space Planner also ensures all teams are on board and understand the move requirements. It's important to act as a point of contact between the client (our business contact(s)) and various service providers (trade resources).

Key Responsibilities

• Planning and Coordination: Working with clients to understand their needs and develop a move plan that includes packing, loading, and shipping requirements.
• Vendor Communication: Contacting and coordinating with movers, carpenters, cleaners, electricians, and technology support.
• Scheduling and Logistics: Building moves in Tririga (System / Seat Database), Managing schedules, and coordinating with building management and the onsite FM team
• Customer Service: Communicating with clients throughout the move process, addressing questions and concerns, and ensuring satisfaction.
• Problem Solving: Identifying and resolving any issues during move planning, day of move and post move.
• Specialty Item Handling: Arranging for the safe transport of unique or valuable items. (when moving from different buildings, specific teams has specific files/swags)
• BLP Ticket Management: This includes all NEWH (onboarding New Hires), EMPM (Internal Transfers) and FON (Desk assignment). Updating all tickets accordingly upon receipt, and managing tickets from start to finish.

Skills/Requirements/Qualifications: Excellent organizational and time management skills with the ability to handle multiple tasks simultaneously and meet deadlines. Experience in a client facing role and/or environment Tririga Space Management System knowledge is a nice to have but will train if needed. Database/Ticket Queue Management Ability to be personable and put-forth a positive and professional image Ability to resolve issues quickly and efficiently Ability to work within a Team environment Willing to work on OT during large moves Proficient in Microsoft Office tools