Front Desk Assistant

Job Description

Job Description

REPORTS TO:

Practice Manager

JOB SUMMARY:

Schedule all patient appointments, extensive phone handling responsibilities and check patients out after office visit.

Education and Experience: High school diploma or equivalent. Two years minimum experience in medical practice. Essential Skills and Abilities: Ability to effectively triage calls from patients to ensure appropriate scheduling. Excellent customer service and communication skills. Ability to work as a team member. Ability to manage multiple tasks simultaneously. Empathetic with patients’ needs and concerns. Well-organized with attention to detail.

RESPONSIBILITIES Appointment Scheduling Daily review of schedule status for the remainder of the week and the following two weeks. Schedule all appointments with the appropriate physician to ensure top quality care to patients. Confirm appointments daily. Cancel and reschedule appointments, as necessary. Responsible for sending referring doctors letters and post operative communications Assist patients in obtaining authorizations or referrals that have not been received by the practice. Phone Duties Participant in front office call work group answering phone calls Take phone messages or forward calls Miscellaneous Duties Responsible for patient check-in, co-pay collection and proper registration processing Responsible for sending out letters to referring doctors from patient visits Responsible for post-operative reporting follow up and data collection Prepare office intake forms for practice appointments Prepare and collate packets for surgical packets supplied to patients for surgery Release of records Manage incoming correspondence through both fax and other electronic formats Assist in general office duties, as needed. Perform other duties, as required. Clinic hours are usually 7:30AM to 5:00 PM EST, Monday-Friday. Job Type:

Full-time; 32 FTE with potential for 40 FTE Salary:

$17-$24 per hour Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday No weekends Supplemental pay types: Bonus pay Education: High school or equivalent (Preferred) Experience: Customer Service: 2 years (Preferred) Computer Skills: 2 years (Preferred) Receptionist: 1 year (Preferred)