Security Officer I

Security Officer IPatrols casino premises and/or guards casino posts to maintain safety and security; prevent underage gambling and casino floor access, protect assets and ensure observance of applicable laws and casino regulations.Reports to: Supervisor SecurityFLSA Designation: Non-exemptLicense Type: GamingTarget Pay: Start $26.19 One Year $29.10Essential Job Functions:A sense of happiness that creates an environment of positivityAppropriate humor that creates an environment of excitement and good timesEnergy and enthusiasm which creates a friendly and enjoyable atmosphereAppropriately celebrating successes with team members and guestsWelcomes guests, thanks them for visiting, seeks ways to make guests comfortable and expresses desire to have them returnStrives to deliver memorable guest experiencesTreats guests and team members like royalty to create loyaltyDemonstrates a smile that creates a positive, warm, friendly image and attitudePresents a neat, clean, well-groomed appearance at all timesProvides proactive service by anticipating guest needsDisplays kindness and professionalism when engaging with guestsKnows, understands and complies with established company, department and position specific policies and proceduresEnsures the workplace is hazard-free and reports safety concernsInforms supervisor of all pertinent information and reports any irregularities to the companyBehaves in an honest and ethical manner, identifying right from wrong at all times.Seeks answers when unclearTakes ownership if mistakes are madeTrustworthy, credible and follows through on when assigned tasksSupports team members, guests and the business by adhering to the established work scheduleValues diversity, inclusion and contributions from all in the workplaceProvides and accepts feedbackTreats each team member with dignity, cheers them when they succeed and supports them if they stumbleShows flexibility to work overtime, and/or changing hours or days offProvides the highest level of service to our guests, maintaining a friendly and approachable demeanor / appearanceCreates a positive experience for guests by creating a sense of safety by having a visible presence of security around the propertyCelebrates with our guests (birthdays, anniversaries, gaming wins, bachelor / bachelorette parties, etc)Creates a positive experience for guests by offering a warm welcome and a fond farewellDisplays an upbeat and positive attitude with our guests and team membersParticipates in department / property team functionsConducts proactive introductions with our guestsRemains knowledgeable of property events / promotions / property amenities / restaurant hoursAssists guests by providing directions to property amenities. Escorts guests to the location when appropriateCompletes ServSafe alcohol training and follows department policies on handling intoxicated guestsAssists in the execution of emergency procedures as directed by security leadershipPerforms specific security duties as outlined by the Security Department policies and procedures to ensure the protection of all company assets as well as the safety and welfare of guests and team membersResponds to all medical related incidents on the property while providing outstanding guest serviceAssists Security EMTs in administering First AID / CPRConducts escorts (money, personnel, and vendors)Respond to requests for assistance in cases of physical altercations, accidents, theft, or other disturbances or emergenciesReports suspicious or unusual activity to security leadershipGathers information necessary for preparing security incident reports / investigationsDocuments a complete and thorough investigation of incidentsEnsures department compliance by making all necessary and proper notificationsRequests to see identification from all visitors who appear 30 years old or youngerFollows department Standard Operating Procedures regarding the process of verifying identificationVerifies patrons' identifications to prevent those under the age of 21 from gaining access to the gaming floorMaintains the highest level of vigilance at casino entrances and does not allow themselves to become distractedHandles situations with a sense of compassion and maintaining confidentiality of security-related incidentsHandles sensitive guest matters with the utmost level of professionalismResolves guest issues using all available resourcesAll other duties as assignedQualifications:Prior experience in law enforcement, military, or security field preferredHigh School diploma or equivalentExcellent oral and written communication skillsAble to handle stressful situations dealing with the general publicAbility to work in an environment, which may be noisyKnowledge in various computer programs including Microsoft Office (Word, Excel, etc.)Ability to communicate with team members and guestsAbility to be a TEAM playerAbility to successfully fulfill the pre-employment processAbility to work flexible shifts and days of the week including holidaysAbility to obtain and maintain all necessary licensingWorking Conditions:Regularly required to see, talk and hear; use hands to finger, handle, or feelAbility to communicate with team members and guestsAvailable to work flexible shifts, weekends and holidaysAble to interact with others while maintaining a positive and courteous demeanorMust occasionally lift up to 25 poundsAbility to work in a noisy environmentEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Rivers Casino