Registration & Appointment Supervisor (CLIN OPS SHS SUPV 1)

Clinical Operations Health Services Supervisor 1

Under supervision, this position is responsible for overseeing the functions of the Registration and Appointment Departments and direct supervision of the Student Health Patient Registration and Appointment staff at the Student Health & Wellness Center within the Student Health and Counseling Department (SHCS). Registration function includes registering patients for care, determining eligibility, accepting payments, providing instruction regarding payment policies, and patient checkout for approximately 200 patients per day. Appointment function includes scheduling for multiple departments including primary care, acute care, psychiatry services, specialty services, physical therapy, acupuncture, laboratory, radiology, nursing clinics, and immunization clinics. Responsible for obtaining demographic information, establishing eligibility and providing information regarding charges and payments, answering questions and directing patients and visitors as needed. Extensive use of medical practice database, and responsibility for accurate statistical output.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position Bachelor's degree in areas of business administration, health administration or healthcare management and/or equivalent experience/training. At least 5 years experience and comprehensive knowledge of medical office functions, medical insurance billing, medical professional ethics, confidentiality FERPA and HIPAA requirements. At least 3 years experience using an electronic health record system and medical office management application. Experience extracting and/or reconciling E&M and CPT codes from clinical records. Experience in a position that required analytical and problem solving skills. Experience reconciling and analyzing data, preparing reports and presenting information to direct reports, peers and/or managers. Knowledge of developing and implementing policies and procedures, including strong writing, editing, and proofreading skills. Demonstrated customer service and interpersonal communication skills.

Preferred Qualifications Experience in a previous work setting using effective communication in meetings of diverse groups and one-on-one. At least 3 years experience in a supervisory/lead role, including preparing staff work schedules to meet staffing requirements. Experience working in a university health center or similar college health program. Skills to effectively manage time with attention to detail.

Key Responsibilities 60% - Administration Of Patient Registration And Appointment Functions 40% - Personnel Management Department Overview Student Health and Counseling Services (SHCS) provides primary care, mental health, acute care, laboratory, pharmacy, health education and counseling services to registered UC Davis students. SHCS serves approximately 300 patients per day during the school year. SHCS has approximately 200 staff including managers, senior professionals, professional and support staff, student employees, interns and post doc residents. SHCS is accredited by AAAHC (Accreditation Association for Ambulatory Health Care), and IACS (International Association for Counseling Services).